Inbox

TextPeak Inbox is a powerful instrument for controlling and streamlining messaging across multiple channels, such as SMS, WhatsApp, and Telegram.

This guide provides a detailed overview of the Inbox feature, including enabling and setting it up and creating, managing, and optimizing SMS, WhatsApp, and Telegram conversations with your customers.

In the TextPeak SMS platform, users with the Inbox Admin role can manage inbox conversations integrated with SMS, WhatsApp, and Telegram platforms.

Users with the Inbox Admin or Inbox Manager roles can additionally manage the inbox settings from the main sidebar menu.

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IMPORTANT

• Only accounts with the enabled inbox permission can access the Inbox tab.
• Inbox agents have no access to the Settings page and can only view and manage conversations the TextPeak inbox conversations that are allowed within the Inbox role permissions assigned to them.

To submit your access request:

1. Log in to TextPeak in your browser.
2. Select Inbox in the main TextPeak menu.
3. Click Request Access.

4. TextPeak support agents will review your request and follow up with you shortly.

After you are authorized to access Inbox , you can start with the Inbox dashboard reviewing and managing all inbox conversations permitted for your account.

If your account is assigned multiple spaces, you can switch between them by clicking the arrow button at the bottom left of the screen and selecting the needed space from the drop-down list.

Please refer to the articles below to learn more about how to manage your inbox data:

• Managing Conversations
• Inbox Settings
• Sender Profiles
• Incoming Routing
• Tag Management
• Canned Templates
• Team Management
• User Management
• Inbox Role Permissions.