In CommPeak TextPeak, admins can activate two-factor authentication ( 2FA ) for account validation through email or with (SSO) (SAML). This reduces the risk of unauthorized access, even if a password is compromised. It’s a critical measure to protect sensitive account data.

In this guide, you can find:

• description of 2FA steps via email
• special conditions when the 2FA is bypassed
• password reset actions

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NOTE

To troubleshoot TextPeak login issues, please check the TextPeak 2FA Login Issues article.

2FA via Email

TextPeak users can sign in with their email and password and complete two-factor authentication ( ( 2FA )).

If your user is required to configure 2FA via email, follow these steps:

1. After entering your email and password, you will be redirected to the OTP page:

   

A one-time passcode will be sent to your registered email address.

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IMPORTANT

The passcode will be available for the next 10 minutes.

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TIP: Copy-Paste Supported

You can copy the one-time code from the email and paste it directly into the OTP input field in your browser.
Additionally, the email contains a one-time link that allows you to open a new browser tab with the required one-time code pre-filled.

2. Enter the correct passcode on the OTP page and click Validate.

3. Upon entering the correct passcode, the login will be successful.

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I didn’t receive the one-time passcode in my email

Check your email’s Spam or Junk folder to ensure the passcode isn’t hidden there.
If needed, you can request a new one-time passcode every 3 minutes by clicking the link below the Validate button.

2FA Bypass Conditions

2FA is bypassed when users log in through the following methods:

• Logging in through SSO (Single Sign-On), the external identity provider eliminates the need for providing an email or password.
• Logging in from your account at the CommPeak Portal

Password Reset Requests

This section describes the password reset actions by users or administrators.

Password Reset by User

1. When a user clicks the Forgot Password? link, they will be prompted to enter their email address.

   

2. An email with a one-time link is sent to the user’s registered email address. The link is valid for 30 minutes.

   

3. After clicking the one-time link, the user can securely create a new password.

   

Password Reset by Account Administrator

An account administrator can reset a user’s password by navigating to the Settings > My Profile page as follows:

1. In the My Profile tab, scroll down to the Reset Password section.
2. Click the reset password link.

3. Enter new data, confirm, and click Save New Password.