How Long Does CommPeak Softphone Store My Call History?
Answer
By default, the Softphone stores your call records until you delete them. You can shorten that period in Settings: open the Call History options list and select a month, 7 days, 24 hours, or choose Don't save history.
Records older than the period you select are deleted automatically, both when the Softphone starts and the moment you change the setting. Selecting Don't save history also deletes the records already on your device.
NOTESee the General Settings > Call History section of the corresponding Softphone instance for the full procedure:
- Standalone CommPeak Softphone
- Web-Based Softphone Widget
- Built-in Softphone for JWT-Enabled SIP Accounts
Dialer accounts store call history on the server, so this setting does not appear for them.
Updated about 1 hour ago
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