Audit Log

The Audit Log shows the CommPeak account owners and admins what every user under their account does in the Portal. It records each critical action: who performed it, when, from which device and IP address, and whether it succeeded. Use it to make sure that only the right people work under your account and to find out who made a specific change.

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NOTE

Only the main user (the account owner) and users with the Admin user role can open the Audit Log. To check or change a user's roles, see Users.

Actions the Audit Log records

The Audit Log records three types of actions:

• Changes: A user created, updated, or deleted a service or a setting, for example, SIP account created, Caller ID added, Email address changed, or Monitoring rule created.
• Sign-in & security: A user signed in, or another security event took place, for example, Signed in or Social login disconnected.
• Exports & downloads: A user took data out of the Portal, for example, Invoice downloaded or Proforma invoice exported.

Opening a page or running a report isn't recorded.

Opening the Audit Log

To open the Audit Log:

1

Expand Settings

Expand Settings in the main menu and click Audit Log.

2

Review the actions

The Audit Log page lists the actions of all users for the last 30 days, with the most recent first.

Finding specific actions

Use the filters above the table to narrow the list down, for example, to one user or to changes only.

To filter the Audit Log:

1

Set the filters

Set one or more filters:

• Date: the period you want to check.
• User: one or more users of your account.
• Section: the part of the Portal where the action took place, for example, Billing or Security.
• Activity type: Changes, Sign-in & security, Exports & downloads, or any combination.

2

Run the search

Click Search. To return to the default view, click Clear.

Reading the entries

Each row in the table is one action. The table includes the columns described below.

Exporting the Audit Log

To download the entries shown in the table as a .csv file, click Export at the top right of the table. The file uses the same filters and sort order as the table and includes up to 10,000 entries. Each export is recorded in the Audit Log as well.