Business Identity
Learn how to create a business identity to unlock a full range of tailored services to cater to companies' unique business requirements.
A BUSINESS IDENTITY verifies your company and gives it access to the full range of CommPeak services built around business requirements.
NOTEYou must have at least one verified Identity to make your CommPeak Account fully operational. To learn more about the mandatory CommPeak Portal onboarding steps, see Onboarding Guide: Registering on CommPeak Portal.
Before you start
Prepare these documents before you begin:
- Certificate of incorporation: a government-issued certificate from the country in which your company is registered
- Representative ID: a valid passport or national ID card of your company's authorized representative
- Proof of address: a utility bill, such as an electricity, water, or gas bill, issued within the last six months. It is issued to your company, or to your authorized representative at their home address if your team works remotely.
Prepare each document as a .pdf, .jpg, or .png file of up to 10 MB. For a document with several pages or an ID card with a front and a back, you can prepare a separate file for each page or side. You upload the files in the wizard, in the step each document belongs to.
You can delete an uploaded file and add another one until you first submit the identity.
NOTECommPeak checks each document as soon as you upload it and shows the result on the file: a green check mark when the document is accepted, a warning when something does not match or cannot be read, or a rejection when the file is not the requested document. A warning does not stop you from continuing. A rejected file is not saved, so upload the right document instead. To fix either, see Fixing Identity Document Issues.
Creating a business identity takes four steps: Company details, Authorized representative, Contact verification, and Review & submit. CommPeak saves your progress as a draft, so you can stop and finish later.
Starting a new business identity
Log in to the CommPeak Portal
Log in to your CommPeak Portal account.
Open Identities
In the main menu, go to DIDs > Identities.
DIDs > Identities in the main menu
Add a new identity
Click Add a new identity in the top right.
Add a new identity button
Select Business
In the New identity creation pop-up window, select Business. The pop-up window lists the documents to have ready.
New identity creation pop-up window: Business selected
Proceed
Click Proceed.
Entering your company details
Enter the company name and registration number
Enter the Company name and Company registration number exactly as they appear on your certificate of incorporation.
Add your VAT number
If your company has a VAT number, enter it.
Fill in the registered address
Under Company registered address, fill in the Street, Building number, City, and Zip code.
Select the country
Select the Country. To find it quickly, type its name in the search box at the top of the list.
Upload the certificate of incorporation
Under Certificate of incorporation, click Upload document and select your certificate. To add more pages, click Add File.
Check the upload
Wait for the document check to finish. A green check mark means the document is accepted.
Company details section
Continue
Click Continue.
TIPIf a file shows a warning instead of a green check mark, see Fixing Identity Document Issues.
Choosing where your company operates from
The operating location is where your team works day to day. It can differ from the address your company is registered at, and it decides which utility bill you upload as proof of address.
| Option | Select it when | Proof of address to upload |
|---|---|---|
| Registered address | Your team works at the registered address you entered under Company details. This option is selected by default and shows that address. | A utility bill issued to your company at the registered address |
| A different office | Your team works from another office or commercial space, for example when the company is registered at its accountant's address but the team works from its own office. | A utility bill issued to your company at the office address you enter |
| Remote | Your team works fully remotely and the company has no fixed office. | A utility bill issued in your authorized representative's full name at their current home address. You upload it on the Authorized representative step. |
Every utility bill must be issued within the last six months.
Choose the operating location
Under Operating location, select Registered address, A different office, or Remote.
Enter the operating address
If you selected A different office, fill in the Operating address fields: Street, Building number, City, Zip code, and Country.
Upload a recent utility bill
If you selected Registered address or A different office, click Upload document under Proof of address and select the bill for that address.
Where you operate from section
Save and continue
Click Save and continue.
NOTEIf you selected Remote, upload a utility bill in the representative’s name, showing their home address, issued within the last six months.
Adding the authorized representative
The authorized representative is the person legally allowed to act on behalf of your company, for example to sign agreements.
Enter the representative details
Fill in the first name, last name, and role of the authorized representative, for example CEO. The name must match the name on their ID.
Upload the representative ID
Under Government-issued ID, click Upload document and select the representative's passport or ID card. For an ID card, upload both the front and the back.
Authorized representative step
Upload the representative's utility bill
If you selected Remote as the operating location, click Upload document under Recent utility bill and select a bill issued in the representative's full name at their home address within the last six months.
Save and continue
Click Save and continue.
Verifying your contact details
If your email address and phone number are already verified on your account, CommPeak skips this step and takes you to Review & submit.
Request the email code
Under Email verification, enter your company email and click Get code via email.
Enter the email code
Enter the code from the email CommPeak sends you.
CommPeak DID Identity verification email
Request the phone code
Under Phone verification, select your country code, enter a fixed-line or mobile number, and click Get code via call.
Enter the phone code
Answer the call and enter the code you hear.
Save and continue
Click Save and continue.
Contact verification step
To use a different email address or phone number, click Change email address or Change phone number.
Submitting your identity for review
Review your details
Review your details. To change a section, click its edit icon.
Review & submit step
Submit the identity
Click Submit identity for review.
Confirm the submission
In the pop-up window, click Submit for review.
Submit identity for review pop-up window
Close the confirmation
In the Your identity has been submitted pop-up window, click Got it.
Your identity has been submitted pop-up window
Your new identity appears on the Identities & Extended Verification page with the Pending review status. The review takes up to 48 hours. Once approved, you can use the identity for your next purchase. To track it, see Managing Identities.
New identity with the Pending review status
Updated 4 days ago