Issue

Unexpected charges, incorrect billing information, or payment failures.

Possible Causes and Solutions

There can be several reasons for issues with billing and payment in the CommPeak portal.

Reason 1. Billing Cycle Misunderstandings

Review your billing cycle and understand the charges applied.

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NOTE

To learn how you can monitor your spending and browse other payment-related options from My CommPeak Dashboard check this page.

Reason 2. Payment Method Issues

Ensure that your payment method is up-to-date and has sufficient funds. For example, cardholder validation can fail due to specific card data errors, such as missing/invalid card numbers, expiration dates, or holders' names.

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NOTE

For more details on how to top up your CommPeak account balance via various payment methods, such as credit card, PayPal, or wire transfer, please check the article Adding Credit to Your Account.

Reason 3. Credit Card Declined ("You may wish to try another card or contact the merchant" Error)

We process credit card transactions through our payment partner, WorldPay. Please note that we do not control which cards are accepted or declined by their system, as WorldPay makes those decisions based on its internal criteria.

If you're experiencing issues with your credit card payment, we recommend trying one of the following alternative payment methods:

• PayPal
• Wire Transfer
• Cryptocurrency.

For detailed steps, please refer to our guide: https://docs.commpeak.com/docs/adding-credit-to-your-account.

Reason 4. Invoice Errors

If discrepancies persist, contact CommPeak support for clarification.