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Canceling a DID Number

Learn how to cancel your DID number.

If you don't need your DID number anymore and want to stop using it, you can cancel it easily in the CommPeak Portal.

To cancel a DID number:

  1. Log in to the CommPeak Portal.
  2. On the main menu on the left, navigate to DIDs and select Management.
Screenshot of the DIDs > Management tab

DIDs > Management tab

  1. In the My DIDs table, use the checkbox on the left or select the needed number by applying search filters at the top right of the DID Management page.
Screenshot of the filtered DID numbers

Filtered DID numbers

  1. Click the corresponding three-dot icon and select the Create cancel request action from the list.
Screenshot of the Create cancel request action

Create cancel request action

  1. In the popup window, review the number, and approve cancellation.
Screenshot with confirming cancellation

Confirming cancellation

  1. You will see the success message.
Screenshot of the Confirmation link sent message

Confirmation link sent message

  1. Check your inbox for the DID cancellation request email and confirm the DID cancellation by clicking the link in the bottom.
Screenshot of the DID cancellation request email

DID cancellation request email

  1. You will be redirected to the final DID Number Cancellation Confirmation popup window.
  2. Click Confirm cancellation.
Screenshot of the final DID number cancellation confirmation

Final DID number cancellation confirmation

  1. The DID number is removed.

Updated 4 days ago