How to Create and Configure an IVR in CommPeak Classic PBX

In this guide, you will learn how to create an IVR and assign it to an incoming call flow in Classic PBX.

Step 1: Access the Classic PBX web interface

Get your server credentials

Obtain your Classic PBX server's domain and admin credentials from CommPeak support team.

Log in to the server

Open a web browser, navigate to the domain, and log in to the server.

Screenshot of the screen with accessing Classic PBX Web Interface — Accessing Classic PBX Web Interface

Step 2: Create IVR

Open IVR

Go to APPLICATIONS > IVR .

Add an IVR

On the page that opens, click + Add IVR.

Screenshot of the **+ Add IVR** button — **+ Add IVR** button

Name the IVR

In IVR General Options, enter the IVR name and description.

Set the DTMF options

In IVR DTMF Options, enter IVR settings such as the IVR announcement, timeout, invalid destination, etc. In the Announcement, Invalid Retry Recording, Invalid Recording, Timeout Retry Recording, and Timeout Recording fields, select previously added recording files.

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If you need explanations on how to configure the IVR, click on the question mark next to the needed field name for reference, or submit a support request.

Screenshot of the **IVR DTMF Options** page — **IVR DTMF Options** page

Set the IVR entries

In IVR Entries, set the next steps to take after the customer dials specific digits. You can direct a call to an announcement, queue, or user extension, or perform other actions.

Screenshot of the **IVR Entries** section — **IVR Entries** section

Save the IVR

Click Submit to save the settings.

Step 3: Configure inbound route

Now, you need to add the IVR you have just created to an existing inbound route or create a new inbound route and attach the IVR to it.

To add your IVR to an existing inbound route:

Open Inbound Routes

Go to CONNECTIVITY > Inbound Routes.

Edit the route

On the line for the needed inbound route, click the edit button.

Screenshot of the CONNECTIVITY > Inbound Routes page — **CONNECTIVITY** > **Inbound Routes** page

Set the IVR as destination

On the General tab, in the Set Destination field, select the IVR option, and in the field below, select the IVR you have created in the previous step from the list.

Screenshot of the Inbound Routes: General tab — **Inbound Routes**: **General** tab

Save the route

Click Submit to save the settings.
To create a new inbound route and attach your IVR to it, please take a look at this article.

Step 4: Test the IVR

Place a test call

Place a test call to the designated phone number or DID that is routed to the IVR.

Follow the IVR prompts

Follow the prompts in the IVR menu and verify that the calls are being routed correctly to the desired destinations or extensions.