Configuring Outbound Caller IDs

You can add a new Caller ID from verified DID numbers or modify existing ones. It is a number your called parties will see when they get outbound calls.

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IMPORTANT

• To access your PBX web page, allowlist your public IP address in your CommPeak portal account: Cloud PBX > PBX Instances > your PBX domain > Firewall Settings > Web ACL tab.
• Ensure you use verified Caller IDs in your outbound routes. Calls from unverified ones will be rejected.

To add a Caller ID:

1. In your PBX control panel, go to Connectivity and select Outbound Routes:

   

2. Click Add Outbound Route:

   

3. Fill in the route details:

   • enter a name to locate the route quickly in the list - this information is only visible to you in the PBX control panel

   • enter a number or several numbers in the E.164 format separated with a comma

   • set the Override Extension option to Yes to ignore extension Caller IDs and use this one.

     

4. On the Dial Patterns tab, configure the patterns:

   • prefix: enter the prefix to be dialed before a phone number.

   • match pattern: international calling code. For example, for calls in all directions, enter X.

   • CallerID: enter an extension or a range of extensions permitted to make calls in a specific direction. If you want more information about dial patterns, you can look at Pattern Help. To open the Help, click the + in the top right.

     

   In the preceding example, all extensions will call phone numbers starting with 440. The extensions from 500 to 509 will make calls internationally if they dial *30 before a phone number.

5. Click Submit.

6. Click APPLY CONFIG in the top right to apply the settings immediately:

   

   
   

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   NOTE

   The outgoing rules work with priorities; the highest rule is the first priority, and the lowest rule is the lowest priority.

7. To modify a Caller ID, click Edit in the Actions column, change the ID settings, and then click Submit. Click Apply Config to complete the modification.