Troubleshooting

Choose a troubleshooting article to resolve your Post-Answer Playback issue.

How to Use This Page

• Identify the article that matches the issue you see.
• Open the article and follow the troubleshooting steps.
• Return to this page to troubleshoot a different issue.

Troubleshooting Articles

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NEED HELP?

If your issue isn't listed above, contact your CommPeak support contact and include:

1. The date and time of the test call, including your time zone.
2. The outbound route name.
3. The recording name you assigned.
4. A screenshot of the Logs tab from around that time.

That's enough for support to identify exactly what happened.