Can I Recover a Canceled DID Number?

Answer

No. Canceling a DID number is final. Once you confirm cancellation, CommPeak cannot restore the number.

The cancellation dialog in the CommPeak Portal warns you about this before you confirm: it lists the number(s) being canceled and requires you to type confirm to proceed, since the action cannot be undone.

Screenshot of the final DID number cancellation confirmation

Final DID number cancellation confirmation

What happens after you cancel

A canceled number does not stop working right away. It keeps receiving incoming calls for 14 days after cancellation, then stops permanently.

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IMPORTANT

The 14-day period is not a recovery window. The number cannot be restored during this time or after it, even though calls still come through.

If you are not sure whether to cancel a number, contact CommPeak support before confirming, or leave the number in your account until you are certain you no longer need it.

For the cancellation steps, see Canceling a DID Number.


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