External Reports
Find out how to access and use third-party analytics through interactive charts that provide key insights into call center operations, categorized by countries, affiliates, caller IDs, and agents
External reports embed third-party analytics in the Cloud PBX platform. Their interactive charts with flexible filtering and breakdown options visualize the most important data about your call center operations.
NOTE
External reports appear in your system after about a month of its launch.
To visit the analytics page, go to Reports > External Reports. Along with the Overview, the standard solution includes four reports by Countries, Affiliates, Caller IDs, and Agents.
Dialer overview
Countries report provides diagrams and stats by countries.
Countries report
The following report displays call metrics categorized by Caller IDs.
Caller IDs report
The following report highlights agents' performance:
Agents report
To get custom reports, submit a request or contact your account manager.
Updated 13 days ago