Users Management

Manage your users easily to control who has access to your system and what they can do.

CommPeak Dialer's User Management feature puts you in control, making it easy to manage access and maintain security as your team grows.

With the Users Management feature, you can:

  • Add new and manage existing users fast - set up accounts with user roles in just a few clicks.
  • Easily assign roles to give users the right access based on their job and organize them, whether you’re managing a few or hundreds users.
  • Keep an eye on user actions to understand patterns and improve security.
  • Navigate user settings with an intuitive dashboard and more.

Refer to the following articles for details about how to manage your users:

Creating a Single User

Create a user account, set up user information, assign groups and roles, and configure extension and security settings.

Mass User Creation

Create multiple users in CommPeak Dialer from a file: learn about the necessary file format, field mapping, and upload process.

Managing Existing Users

Manage user accounts: apply filters, reset passwords, update settings or delete individual users, and apply mass actions.

Active User Sessions

View and manage active user sessions, enable auto-refresh, and kick off users individually or in bulk.

Desks

Learn how to create and edit desks, and add or remove users.

User Roles

Learn about role-based permissions in CommPeak Dialer, including default roles and how to request new roles through support.

Skill Groups

Understand how skill groups work and modify a skill group by editing its name or description, adding or deleting users.

Users Breaks

Understand how user states function, how to create new user breaks, and how agents can modify their state.

Clock Out Reasons

Create clock-out reasons for agents to select when they go on a break.

User Profile

This page is a centralized hub for user-specific settings that enhance system personalization and streamline workflow efficiency.