Active User Sessions

View and manage active user sessions in CommPeak Cloud PBX, enable auto-refresh, and kick off users individually or in bulk.

You can view active user sessions and kick off online users from the system.

To view active sessions of a user:

  1. Go to Users > Users Management tab.

  2. Locate the needed user account and go to the Actions column on the right.

  3. Click Select action and then click Active Sessions.

    Screenshot of the Active Sessions menu option

    Active Sessions menu option

  4. Toggle the Auto Refresh slider to autorefresh every 10 seconds to monitor the users in real-time.

  5. Click the kick-off buttons in Actions to end sessions for the user.

To view all active users:

Go to Reports > Global Logs, then switch to the Users' Sessions tab. This will open the page that shows all online users in the tenant.

Screenshot of the User Sessions tab

User Sessions tab

Toggle the Auto Refresh slider to refresh every 10 seconds and monitor users in real time.
All Users list button: clicking it shows all active sessions across all users

Kick-off users:

  1. Locate the required user; the "Quick search" pre-fills with the username when coming from a single user.

  2. Click the kick-off buttons in Actions to end sessions for the user.
    Kickoff: Ends just that specific session. Kickoff All Users' sessions: Ends all sessions for that user at once.

  3. To kick off mass action for online users, select the users and choose the selected option at the bottom. Or kick off all users. Then click Process.

Screenshot of the bulk kick-off

Bulk kick-off


📘

NOTE

If an agent is in an active call, the call will not hang up until it ends.