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Clock Out Reasons

Create clock-out reasons for agents to select when they go on a break.

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When agents take a break or finish their work in the predictive dialing mode, they need to clock out from the system by selecting one of the available reasons.

Screenshot of the Clock Out button in the predictive dialing mode

Clock Out button in the predictive dialing mode

Administrators can add new reasons and remove existing reasons whenever necessary.

To create a clock-out reason:

  1. Go to Users > User Management and expand the Dialer Clocked Out Reasons tab.

  2. Click Create New Reason.

    Screenshot of adding a clock out reason

    Adding a clock-out reason

  3. Enter the reason and click Enabled? to enable it right away.

    Screenshot of activating a clock-out reason

    Activating a clock-out reason

  4. Click Create.

You can view statistics about agents' breaks in the Agents Clocked-In Stats report.

Updated 1 day ago