Clock Out Reasons

Clocking out in predictive dialing mode

When you take a break or finish your work in the Predictive Dialing mode, you need to clock out from the system by selecting one of the available clock out reasons.

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NOTE

Administrators can add new reasons and remove existing reasons whenever necessary.

Creating clock out reasons

To create a clock-out reason:

1

Open Clock-Out Reasons

Go to Users > User Management and expand the Dialer Clock-Out Reasons tab.

2

Create a reason

Click Create New Reason.

3

Enter and enable the reason

Enter the reason and click Enabled? to enable it right away.

4

Create the reason

Click Create.

You can view statistics about agents' breaks in the Agents Clocked-In Stats report.