This article describes how to integrate CommPeak Dialer with Bitrix CRM so that you can manage your CRM leads in your Dialer.

Step 1: Create a Dialer Bitrix Adapter

📘

NOTE

Please coordinate with your Dialer manager to align your setup:

1. Your Dialer manager must add a Bitrix24 adapter in your Dialer account.
2. Your Dialer manager will provide you a dedicated Webhook URL for Step 2.

Step 2: Set Up your Dialer Account With Bitrix CRM

1. Create a Local Application in Bitrix Developer resources.

• Enter the following information:
  Your handler path: Dialer webhook URL from Step 1.
  Initial installation path: Dialer account domain <account_name>.td.commpeak.com
• Select the checkbox next to Script only
• Assign permissions: select CRM, Users, Telephony (outbound calls), Commercial catalog.
  Those permissions are required to sync your CRM leads with the Dialer account.

2. Review your setup:

3. Click Save.