When you are on an active call, several functions are available.

Active call in the full mode:

To switch to mini mode, click the square in the top right:

Active call in the mini mode:

Click the ellipsis button to view more functions, or click Expand to return to the full mode.

Transfer Calls

Using this feature, you can redirect your call to another agent.

To transfer calls in the full mode:

1. Click Transfer.

2. In the window that opens, enter the number of the agent to whom you want to transfer the call in the input field.

3. Choose any of the two options:
   ​Transfer Now: the call will be transferred directly to another agent.
   Talk First: you can talk to the agent before transferring the call to them.

   

To transfer calls in the mini mode:

1. Click the ellipsis button.

2. In the drop-down menu that opens, click Transfer.

3. Enter the needed number/name.

4. Choose whether to transfer the call directly or talk first.

   

   
   

Mute Calls

Use the mute function to make your microphone silent. You’ll still be able to hear the other party while they don't hear you.

Click Mute to mute calls in full mode. Click Unmute to let the other party hear you again.

Click the Mute button to mute your microphone in mini mode. Click it again to turn your sound back on.

Hold Calls

Click the Hold button to place your active call on hold in full mode. Click Unhold or press the hold button again in mini mode to reconnect to the call.

Full mode:

Mini mode:

Keypad

Sometimes, you need to have a keypad in front of you during a call. For example, you can use it to listen, whisper, and barge. Click the Keypad button and then press digits on the keypad that appears.

Full mode: your ongoing call(s) will be displayed in the green header above the keypad.

Mini mode: click the keypad button, and the keypad will appear below.

Add Call

Full mode:

1. Click Add Call.

2. In the window that opens, enter the number to call.

3. Click the dial button.

   

Mini mode:

1. Click the ellipsis button.

2. In the drop-down menu that opens, click Add Call.

3. Enter the number/name to call.

4. Click the dial button.

   

Multi Lines

One agent can have up to six calls at a time. All of them are displayed in a list of active calls. If you are on one call, other lines are put on hold.

Full mode:

Mini mode:

Conference Call

To add a call to the conference, click the merge button next to it. If you end the conference, all participants are disconnected.

Full mode:

Mini mode:

Volume Sliders

The sliders let you adjust the microphone and speaker volume during a call. They are synchronized with system volume.

Full mode:

Mini mode: click the expand icon to access the sliders.