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Realtime Management

Learn how to work with the Dialer Realtime page, most frequently used page for managers.

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CommPeak Dialer Admin Tools > Realtime Management

The Realtime page displays the current activities in the shift of the company. This is the first screen to check when a client reports a problem.

You can access this page directly from the home page or the upper tabs.

Refer to the following articles for more details on how to work with CommPeak Dialer Realtime:

Realtime Stats

Learn how managers can monitor live call center operations, customize the live view, and access notifications about ongoing issues.

Realtime Modules

Learn about the modules available on the Realtime page that allow you to monitor agents' real-time activities, view call center statistics, and access key actions and metrics through customizable grid or table layouts.

Realtime Customization

Learn how to apply and clear filters, define settings like layout, alerts, and agent states, and switch to TV mode for a full-screen view.

Realtime Dashboard Templates

Create and customize real-time dashboard templates, configuring color and priority settings to highlight specific agent details during calls.

Realtime Alerts

Learn about the Alerts indicator on the Realtime page, which informs users about issues like low ASR rates, insufficient lead availability, and low voice or SMS balance, and offers steps to resolve these alerts.

Listen, Whisper, and Barge

Learn how to use the Listen, Whisper, and Barge functions in CommPeak Dialer, allowing managers to monitor and interact with agent conversations.

Updated 9 days ago