WhatsApp Business

The WhatsApp Businesschannel in TextPeak integrates Meta’s WhatsApp Business Cloud API directly into your messaging ecosystem. It allows you to manage high-volume customer communications, promotional campaigns, and transactional messaging from a central, unified portal.

WhatsApp channel asks for the auth token and business ID of the WhatsApp Business account it sends from. One channel sends from one verified phone number. To send from three numbers, you need three WhatsApp channels on the same WhatsApp Business account.

To start sending from a business number, you must create a channel in TextPeak. The flow takes two steps: name the channel, then sign in to Meta to connect the WhatsApp Business account it sends from.

Creating the channel

4. Select the WhatsApp card, then select Add channel.

Channel details

The Channel Details section holds the channel name, its description, its IP restriction, and its tags.

1. Enter a Channel name and a Channel description. Click Save/Edit details to save or change them.

2. To limit which IP addresses can call this channel, select Enable IP ACL and add the addresses under Add IP.
3. Add Tags if you group channels by team, campaign or environment.
4. To try the channel without sending real messages, select Use Demo Sending.

5. Click Next.

Connect WhatsApp

In this step, you use the WhatsApp Business embedded launcher that starts Meta sign-in wizard.

1. To run the launcher, click Connect WhatsApp.

2. The Meta sign-in wizard opens in a pop-up window, where you must sign in and choose the WhatsApp Business account to connect. Follow the required steps and grant the permissions the wizard asks for.

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   NOTE

   The article Connecting WhatsApp Business Accounts walks through the Meta wizard screen by screen.

3. This window closes on its own when you are done.

   

Channel message content

Once your WhatsApp Business account is connected, the Channel message content section opens.

This section lists every event template the channel can send. Each template shows its name, its approval status, its category, its language, and the message body with its variable placeholders and buttons.

Categories follow Meta's own set: MARKETING, UTILITY, and AUTHENTICATION. A conversation can only be opened with an approved template.

Click New event template to add one, or use the pencil and bin icons to edit or remove an existing template.

For details on how to create and manage message templates, see the Managing WhatsApp Templates article.

What to do next

• Managing WhatsApp Campaigns - sending to a contact list through this channel.
• OTP Service - defining a single OTP endpoint that delivers one-time passwords across WhatsApp.
• Making WhatsApp Business & VoIP Calls - handling WhatsApp calls directly from the CommPeak Dialer.