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Getting Started
CommPeak Portal
Getting Started
Onboarding Guide: Registering on CommPeak Portal
Linking a Social Login to Your Account
Logging In
Verifying With an Email Code
Verifying With an Authenticator App
Signing In With Google or Microsoft
Resetting Your Password
CommPeak Portal Overview
My CommPeak Home: Dashboard
Getting Ready to Make Calls
Configuring a SIP Account in a Softphone App
Profile & Account Settings
Your Profile
Account Details
Your Contracts
Billing & Payments
Adding Credit to Your Account
Payment Methods & History
Invoices
Recurring Payments
Recurring Services
Proforma Invoices
PayPal Payments
Usage & Monitoring
Monitoring Spending From Dashboard
Payment History
Balance Graph
Call and Messaging Pricing
Setting a Spending Limit
FAQs
What Are Billing Increments?
What Payment Methods Do You Accept?
What Currencies Do You Accept?
What Is the Smallest Amount I Can Top Up?
What Are TCCL Bank Payment Supported Countries?
How Do I Check Voice Rates for a Specific Country?
How Do I Check Messaging Rates for a Specific Country?
Can I Edit a Submitted Proforma Invoice Request?
Can I Download a Previously Approved Proforma Invoice Again?
VoIP Services
Getting Started
Adding SIP Accounts
Configuring SIP Accounts
VoIP Services Management
SIP Account Authentication
Transferring an In-Progress Call to a CommPeak DID
Passing Custom Metadata With X-B-ext SIP Headers
Enabling JWT Authentication for a SIP Account
Allowed Caller IDs
Dynamic Caller ID Rules
Integrating WebRTC Applications With CommPeak
Proactive Account Monitoring
How to Allow ICMP (Ping) Traffic for Your Office Router
Integrating WebRTC Phone Into Web Pages Using CommPeak
CommPeak's SIP Trunking Addresses
WebCall Widget: In-Page VoIP Calls
FAQs
How Are Calls Handled and Optimized With CallBoost?
How Can I Set Up a VoIP Network With Dual ISPs?
How Can I Manage Load Balancing or Failover Across Multiple IP Addresses?
Do You Support DNS SRV Record?
Do You Support SIP Over TLS and SRTP?
Can VPN Affect VoIP Calls?
Do You Support IPSec Integration With Customers?
What Codecs Provide the Best Sound Quality?
What Are CommPeak's Current IP Ranges?
Where Is My Traffic Sent To?
How Can I Find Out Which Caller ID Rule Was Triggered?
What Is the E.164 Standard?
Which Ports Should I Allow for CommPeak VoIP Services?
What Should I Do If Port 5061 Is Blocked?
Can I Use Third-Party Applications With CommPeak VoIP Services?
DIDs
Getting Started
Benefits of DIDs
DID Types
Ordering DID Numbers
Managing Your DIDs
DID Management Overview
DID Inventory: My DIDs
Receiving Incoming Calls to Your DID
Configuring Voice URI Routing
Setting Up PSTN on Your DID Number
Setting Up Inbound Calls on Your SIP Account
Managing SMS Delivery
Creating Tags and Assigning Them to DID Numbers
Managing Multiple DIDs
Maintenance Mode
Canceling a DID Number
DID Monthly Fees and Auto-Renewal Billing
Using DID Numbers
Setting Voicemail for DID Numbers
Number Reputation Checks
DID Verification: How to Verify Your External Caller IDs
DID Reports
Viewing SMS Messages Sent to DID Numbers
Identities & Verification
Business Identity
Personal Identity
Managing Identities
KYC Instructions
FAQs
What Is DID?
How Do I Create a Virtual Phone Number (DID)?
Do You Pass Caller ID? What Method Do You Use?
Can I Set Up My Own Prefix for Calling One Number From Different DIDs?
Should Agents Add Prefixes When Dialing Out?
Can I Purchase a Virtual Number to Receive OTP Codes and Messages?
How Can I Replace Old Numbers for a Specific Route?
Are There Countries That Limit Incoming Caller IDs?
Can I Configure Outbound/Inbound Rates for Specific DIDs?
What Are CommPeak's Verification Requirements?
How Do I Submit Documents for Verification?
What Should I Expect During CommPeak's Identity Verification?
Can I Recover a Canceled DID Number?
Troubleshooting
Verification Document Uploads Fail
Choppy or Distorted Audio
Echo During Calls
One-Way Audio
Dropped Calls
Cloud PBX & Dialer
Dialer
Recording Access Accounts
Cloud PBX
Requesting a New PBX Instance
PBX Details
Configuring Access Control Lists
Recording Access Accounts
Network Statistics
Setting Up Call Recording
Recording Encryption
Messaging Services
Getting Started
Overview of CommPeak Messaging Services
TextPeak Messaging Services
Messaging Route Types: A Comprehensive Guide
Management of Messaging Services
Creating SMS SMPP Channels
Sending Test SMS Messages
Generating SMS Delivery Reports
Viewing SMS Messages Sent to DID Numbers
Using the Streams SMS API in the CommPeak Portal
HTTP(S) API Description
SMPP Technical Information
Integrations
FAQs
Can I Purchase a Virtual Number to Receive OTP Codes and Messages?
How Can I Get My DIDs Incoming Messages Into TextPeak?
Can I Send Messages Directly From Monday.com/Pipedrive/HubSpot/Shopify/Zapier/Make/Intercom?
Can I Integrate WhatsApp/Telegram Instant Messaging Service?
How Can I Activate the Messaging Option Through the Dialer?
Troubleshooting
Message Delivery Failures
Delayed Message Delivery
API Integration Issues
Issues With 2-Way Messaging
Compliance and Regulatory Issues
Speech-to-Text
Getting Started
Creating New Speech Transcripts
Viewing and Downloading Speech Transcripts
Troubleshooting
Inaccurate Transcriptions or Speech Recognition Errors
Speech Recognition Not Activating
Error Messages During Transcription
Delayed Transcription Output
LookUp
Creating a New LookUp
Viewing Recent LookUps and Results
LookUp Requests Data Explained
LookUp API Service
FAQs
Can I Test Your HLR LookUp Service Before Buying?
Can I Know From LookUp.csv List If the Number Was Reachable?
Can I Send HLR LookUp Requests From CommPeak API?
Troubleshooting
HLR LookUp Returns an "Unknown" Status
Settings
Account Details
Notifications
Users
Departments
Managing Portal API Keys
Authorized Applications
Account Security
How to Keep Your Account Secure
How to Create a Secure Password
How to Restore Your Forgotten Password
Using CommPeak Support PIN
How to Handle Phishing and Spam Issues
PBX IP ACL Settings
Call Recording: Billing, Storage, and Compliance
Proactive Account Monitoring
FAQs
How Do You Authenticate SIP Calls?
How Can I Know If I Received a Genuine CommPeak Email?
How Does CommPeak Protect My Data?
Help & Support
Using Speaky, Your AI Assistant
My Tickets
Network Monitor Pinger
Requesting a Refund
Closing Your CommPeak Account
Reports
Call Records (CDR)
Origination CDR
Daily Calls
Calls by Destination
Call Graphs
Balance Graph
Failed SIP Calls Analysis
Troubleshooting Failed SIP Calls
FAQs
How Can VPN Affect VoIP Calls?
What Are the Supported Codecs?
Can I Make a Test Call Before Crediting My Account?
Do You Offer Termination in Every Country?
What Is SIP Origination and SIP Termination?
How Up-to-Date Are the CDRs?
Can I Use My Wireless Satellite Connection?
Can I Disable the Ability of the Specific User to See Balance and Total Usage?
Can I Use One Number on My SIP as a Static Number for Outbound and Inbound Calls?
Why Does My Recipient Show as Pending?
Can I Resubscribe Someone Who Unsubscribed?
Troubleshooting
Login Difficulties in CommPeak Portal
Billing and Payment Issues in CommPeak Portal
API Integration Failures With CommPeak Services
Two-Factor Authentication (2FA) Problems in CommPeak Portal
Call Quality Issues
Reporting and Analytics Errors in CommPeak Portal
SIP Trunking
Getting Started
SIP Account Configuration
Registering in CommPeak Softphone
Registering in Zoiper
Registering in IP Phones
Setting Up a SIP Trunk in FreePBX
Setting Up a SIP Trunk in FreeSWITCH
Setting Up a SIP Trunk in an Asterisk PBX
SIP Trunking Management
Prioritizing Voice Traffic From CommPeak on Windows Environments
Dial Pattern for 3rd-Party PBXs
PBX VoIP Network and Firewall Best Practices
No-Surcharge Country List for UK Dialing
Service Testing
CommPeak Speed Test
CommPeak Looking Glass
Realtime System Status
Running an Echo and DTMF Test
FAQs
How Are Calls Handled and Optimized With CallBoost?
How Should I Set Up a VoIP Network With Dual ISPs?
Do I Have to Manage Load Balancing or Failover Across Multiple IP Addresses?
Do You Support DNS SRV Record?
Do You Support SIP Over TLS and SRTP for Secure VoIP Communication?
How Can VPN Affect VoIP Calls?
Do You Support IPSec Integration With Customers?
What Codec Should I Use?
What Are CommPeak IP Addresses?
Where Is My Traffic Sent To?
How Can I Find Out Which Caller ID Rule Was Triggered?
What Are CommPeak SIP Signaling Addresses?
What Is E.164?
Which Ports Should I Allow for CommPeak VoIP Services?
What Should I Do If Port 5061 Is Blocked?
What Are STUN and TURN in SIP?
Can I Use Third-Party Applications With CommPeak VoIP Services?
Troubleshooting
Choppy or Distorted Audio
Echo During Calls
Incorrect Caller ID Display
Call Connection Failures
One-Way Audio
Dropped Calls
Extension Registration Issues
CommPeak Dialer
Getting Started
Manager's Guide: Getting Your Agents Started
Agent's Guide: Getting Started
Dialer Navigation & Search
Speaky
Dialer Dashboard
User Profile
Search Bar
Admin Tools
Users Management
Creating a Single User
Mass User Creation
Managing Existing Users
Active User Sessions
Desks
User Roles
Skill Groups
Users Breaks
Clock Out Reasons
Desk's Breaks
Groups Management
User Group Parameters
Filter Groups
Tips for Managing User Groups
Testing Lead Assignment
Group Leads Simulator
Priority Groups
Agents Management
Manager's Guide: Getting Your Agents Started
Agent's Guide: Getting Started
Dialer Calling Options
Predictive Dialing
Scheduled Calls
Personal Predictive Queue
Call Rating
Registering in Third-Party Softphones
Leads Management
Lead Search
Lead Files Management
Duplicates Management
Blacklists Management
Custom Lead Fields
Object Lists
Lead Indicators
Campaigns Management
Customizing Campaigns
Manager Hashtags
Campaign Rules
Data Points
Lead Status Workflow
Realtime Management
Realtime Stats
Realtime Modules
Realtime Customization
Realtime Alerts
Listen, Whisper, and Barge
Agent's Guides
Agent's Guide: Getting Started
Switching to the New Agent Workspace
Dialer Calling Options
Predictive Dialing
Making Calls
Lead Details
Call Transfers & Conferences
Calendar
Leaving Comments
Submitting Feedback
Audio Messages, Beeps, and Pause Notifications
How to Rate Calls
Secure Login Options
Logging In With External Identity Providers
Configuring Two-Factor Authentication (2FA)
2FA Login Steps
Special Login Conditions
Alerts on Password Reset Requests
Settings & Infrastructure
General Settings
Access Control Lists
Default Timezones Management
CDR Dialing Pattern
Fields Translations
Call Center Regions
Recordings
IP Addresses and Port Ranges for CommPeak Dialer
Remote S3 Bucket
Outbound Configurations
Trunks
Auto Dialing Caller IDs
Manual Dialing Routes
Dialer Routes
Inbound Configurations
IVR Flows
IVR Elements
IVR Settings
IVR Canvas Builder
Queues Management
Dialer Integrations
CRM Integration vs Uploading Lead Files
Dispatch Leads Automation (Incoming Request Global Adapter)
Click2Call Integrations Overview
Click2Call: Secure Leg-B Encryption Guide
Freshsales / Freshworks Click2Call
Salesforce Click2Call
Leverate Click2Call
HubSpot Click2Call
Panda Click2Call
EasyTech Click2Call
Proftit Click2Call
Chameleon Click2Call
Zoho CRM
HubSpot CRM
Bitrix CRM
Webhooks Management
API Management
Messaging Channels
Creating Transactional Channels
Creating Two-Way SMS Channels
Creating WhatsApp Business Channels
Messaging Inbox
Making Inbox Calls
Incoming Messages Alerts
Troubleshooting Messaging Channels
My Channel Was Disabled Automatically
My Event Was Disabled Automatically
Messages When a Channel or Event Is Disabled
Agents Cannot Modify the Event Message While Calling a Lead
My Agents Cannot See the Option to Open the Messaging Inbox
I Cannot Choose the Right Messaging Route
Speech Recognition Management
Answering Machine Detection (AMD)
Reports & Analytics
Agents Performance Report
Personal Dialer Performance
Scheduled Calls by Agents
Shift Performance Stats
Call Analytics
Call Records List Report
Search Text in Calls
Agents Clocked-In Stats
External Reports
Messaging Logs
Network Stats
Additional Services
Voice AI Bot (Beta)
AI Engines (Integrations)
Vapi AI Voice Agents
ElevenLabs AI Voice Agents
AI Agents
Inbound Voice Agents
AI Flows: Realtime Management
AI Bot Vendor: Dialer Requirements (Beta)
FAQs
How Can I Connect an AI Agent to the Leads It Dials?
How Does the Dialer Decide Which Leads Are AI Candidates?
I Connected an Existing Group of Human Agents to an AI Bot Through a Skill Group. What Happens to the Loaded Leads?
How Can I Set Up a New Group Where the AI Bot Always Speaks First, and Humans Only Take Transfers?
What Happens When a Lead Is a Candidate for AI but No Bot Is Available?
What Happens When the Vendor Call to the AI Bot Fails?
How Is Drop Rate Calculated When AI Bots Are Part of the Shift?
How Can I Tell in Call Records Whether a Call Was Handled by a Bot?
How Can I Manage AI Bots on the Realtime Page?
Messaging
Call Transfers and Conferences
Voicemail Detection
Speech-to-Text
Interactive Features
WhatsApp Calls
Troubleshooting
No Agents on the Realtime Page
Agents' Actions Are Not Syncing to CRM
Agents Are Waiting Too Long for a Call
Agents Are Calling Only Old or Personal Leads
Dialer Call Quality Issues
Low Answer Seizure Ratio
No Initial Ring for Agents
Wrong Lead Called
Not Receiving Initial Softphone Calls for Dialer Predictive Mode
Microphone Volume Automatically Decreases: WebRTC Issue
2FA Login Issues
Manual Call Is Not Showing in Realtime
I Cannot Listen to Phone Calls in Realtime
TextPeak
Getting Started
TextPeak Login & 2FA
TextPeak Dashboard
Realtime Performance
Support
Campaigns
Campaign Management
Creating Campaigns
Managing WhatsApp Campaigns
Message Templates
Word Groups
Analytics & Insights
Channels
WhatsApp Business
Connecting WhatsApp Business Accounts
Managing WhatsApp Templates
WebChat
Email
Telegram Bot
Voice
SMS Marketing
SMS Transactional/OTP Channels
Transactional Channel Guidelines
SMS Two-Way Channels
OTP Service
Creating OTP Configurations
OTP Analytics
OTP Request Log
Contacts
Getting Started With Contacts
Creating Contact Lists From CSV Files
Connecting Contacts From App Integrations
Segments
Individual Contacts
Contact Fields
Sender IDs
Sender IDs: Best Practices & Requirements
Inbox
Agent's Guide: Managing Conversations
Making WhatsApp Business & VoIP Calls
Manager's Guide: Inbox Settings
General Settings
Agent Presence
Teams
Users
Sender Profiles
Incoming Routing
Assignment
Conversation Goals
Auto Replies
Tags
Canned Responses
Working Hours
Inbox Statistics
My Statistics
Space Statistics
Inbox Role Permissions
Custom Views
Table Layout
Previous Conversations
Snoozed Conversations
Messages
Managing Messages
Outgoing Messages
Incoming Messages
Domains and URLs
Domain Management
Domain Pools
URL Offers & Opt Out
TextPeak Integrations
monday.com Integration
Pipedrive Integration
Intercom Integration
Make Integration
Setting Triggers in Make
Zapier Integration
Setting Triggers in Zapier
HubSpot Integration
Integrating HubSpot and CommPeak SMS
Installing a Connection Between HubSpot and CommPeak
Importing Contacts From HubSpot CRM to TextPeak
Shopify Integration
Importing Contacts From Shopify to TextPeak
Zoho Integration
OpenAI Integration
Gemini Integration
Webhook Management
Working With Webhooks
Request Logs
Users & Roles Management
Managing Spaces & Teams
Managing Users
Role Permissions
Inbox Role Permissions
Settings & Infrastructure
My Profile
Blocked Destinations
Pricing
Sending Hours
API Keys
Tasks
FAQs
Can I Add a Messaging DID for a Specific Country to Use Only With TextPeak?
How Can I Get My DIDs Incoming Messages Into TextPeak?
Can I Manage Permissions for My Agents?
Can I Integrate TextPeak With My CRM?
Can I Integrate WhatsApp/Telegram Instant Messaging Service?
Can I Set Up Auto-Messaging With TextPeak on Classic PBX?
Troubleshooting
TextPeak 2FA Login Issues
Message Delivery Failures in TextPeak
Issues With 2-Way Messaging
Integration Challenges Between TextPeak and CRM Systems
Delayed or Failed Message Scheduling in TextPeak
Difficulty Adding or Managing Contacts in TextPeak
Not Receiving Inbound Messages in TextPeak
Cloud PBX
Getting Started
Navigation & Search
Speaky
Cloud PBX Dashboard
Manager's Guide: Getting Your Agents Started
Agent's Guide: Getting Started
User Profile
Admin Tools
Users Management
Creating a Single User
Mass User Creation
Managing Existing Users
Active User Sessions
Desks
User Roles
Users Breaks
Desk's Breaks
Realtime Management
Realtime Stats
Realtime Modules
Realtime Customization
Realtime Alerts
Agents Management
Call Rating
Registering in Third-Party Softphones
Secure Login Options
Logging In With External Identity Providers
Configuring Two-Factor Authentication (2FA)
2FA Login Steps
Special Login Conditions
Alerts on Password Reset Requests
Troubleshooting 2FA Login Issues
Settings & Infrastructure
General Settings
Access Control Lists
CDR Dialing Pattern
Call Center Regions
Recordings
Remote S3 Bucket
Trunks
Manual Dialing Routes
Inbound Configurations
Designing IVR Flows
IVR Settings
IVR Canvas Builder
Guide to IVR Elements
Cloud PBX Integrations
Click2Call Integrations Overview
Click2Call: Secure Leg-B Encryption Guide
Freshsales / Freshworks Click2Call
Salesforce Click2Call
Leverate Click2Call
HubSpot Click2Call
Panda Click2Call
EasyTech Click2Call
Proftit Click2Call
Chameleon Click2Call
API Management
Speech Recognition Management
Messaging Channels (PBX)
Creating Transactional Channels (PBX)
Creating Two-Way SMS Channels (PBX)
Creating WhatsApp Business Channels (PBX)
Messaging Inbox (PBX)
Incoming Messages Alerts
Troubleshooting Messaging Channels
Reports & Analytics
Agents Performance Report
Call Records List Report
Search Text in Calls
External Reports
Messaging Logs
Network Stats
Additional Services
WhatsApp Calls
Answering Machine Detection (AMD)
FAQs
How Can I Edit My Agents' Names?
How Can I Set Up Click2Call After Switching to a New CRM?
How Can I Whitelist Specific IPs Under Click2Call ACL?
How Can I Configure a New PBX-Dialer Version and Delete the Old One?
How Can VPN Affect VoIP Calls?
Troubleshooting
Microphone Volume Automatically Decreases: WebRTC Issue
Integration Challenges With CRM Systems
2FA Login Issues
I Cannot See Click2Call in My CRM
Classic PBX
Getting Started
Settings
Viewing Network Statistics
Configuring Outbound Caller IDs
Adding Devices and Users
Transferring Calls in PBX
Blacklisting an Incoming Number
PBX IP ACL Settings
Configuring Incoming Call Flow
Configuring Inbound Call Routes in PBX
Creating a Queue in PBX
Configuring IVRs
Configuring Announcements
Adding Time Groups and Time Conditions
Why You Need Call Forwarding to Voicemail
Click2Call
Getting Started With Click2Call
Click2Call Information for CRM Developers
PBX Stats
Getting Started
PBX Stats Overview: Video Guide
Manager Login
Dashboard
Logging In to CommPeak Softphone
Configuring a Device and Logging In to Zoiper Softphone
Configuring a Device and Logging In to MicroSIP Softphone
Configuring IP Phones
IP-Based Access Control
Configuring PBX Stats
Desks
Agents
Devices
Pause Types
Scheduled Reports
Users
Roles & Permissions
Webhooks
Admin Page
Live Sessions
Activity Logs
Phone Number Masking
Getting PBX Stats API Keys and Documentation
Working With PBX Stats
Stats by Queue
Queue Manager
Stats by Agent
Tasks
Realtime Monitoring
Listen, Whisper, Barge, and Split Recording
Listen, Whisper, and Barge From the Softphone
Creating Report Templates
CDRs
Managing Agents
Configuring a Device and Logging In to MicroSIP Softphone
Configuring a Device and Logging In to Zoiper Softphone
Post-Answer Playback
Troubleshooting
No Audio on Test Call
Call Ends Immediately After the Other Side Picks Up
Only One Side Hears the Announcement
Recording Drop-Down Not Visible After Selecting Yes
FAQs
How Should I Set Up a VoIP Network With Dual ISPs?
Do I Need to Configure My Home Firewall for VoIP?
What PBX VoIP Network Firewall Settings Are Needed for Business Networks?
Do You Support SIP Over TLS and SRTP?
How Can I Whitelist Specific IPs Under Click2Call ACL?
Can I Add a Second Queue to an Inbound Number?
How Do I Create an Outbound or Inbound Configuration in My PBX?
How Can I Set Up Click2Call After Switching to a New CRM?
How Can I Monitor the PBX Extension Latency?
How Can VPN Affect VoIP Calls?
Can I Set Up Auto-Messaging on the Classic PBX Using TextPeak?
Troubleshooting
PBX Call Quality Issues
Access to PBX Stats Denied
2FA Login Issues
Click2Call Link Opens an Unavailable Webpage and Does Not Start a Call
Not Receiving an Incoming Call When Using Listen or Whisper
CommPeak Softphone
Getting Started
CommPeak Softphone Options
Standalone CommPeak Softphone
Built-In CommPeak Softphone
Web-Based Softphone Widget
Built-In Softphone for JWT-Enabled SIP Accounts
How SSO Login Works in Softphone
Logging In With 2FA
Operating Standalone CommPeak Softphone
System Requirements
Interface Description
Making Calls
Active Call Functions
Call History
Listen, Whisper, and Barge
Available & DND Statuses
Rating Calls
Softphone Errors Explained
Changing Settings
General Settings
Audio Settings
Help & Support
Operating Built-In CommPeak Softphone
Making Calls
Active Call Functions
Call History
Phonebook
Listen, Whisper, and Barge
Available & DND Statuses
Rating Calls
Softphone Errors Explained
Changing Settings
General Settings
Audio Settings
Help & Support
Operating Web-Based Softphone Widget
Making Calls
Softphone Chrome Application
Active Call Functions
Call History
Listen, Whisper, and Barge
Available & DND Statuses
Softphone Errors Explained
Changing Settings
General Settings
Audio Settings
Help & Support
Operating Built-In Softphone for SIP Accounts
Making Calls
Active Call Functions
Call History
Listen, Whisper, and Barge
Available & DND Statuses
Softphone Errors Explained
Changing Settings
General Settings
Audio Settings
Help & Support
FAQs
What Do I Need to Make Calls With CommPeak Softphone?
Can I Transfer Calls in CommPeak Softphone?
What DTMF Modes Does CommPeak Softphone Have?
How Can I Check My Sound?
How Can I Improve the Audio Quality of Calls?
How Can I Check My Ping/Jitter in Softphone?
How Can I Add One More Call to the Active Call?
Why Should I Enable STUN or TURN in CommPeak Softphone?
How Long Does CommPeak Softphone Store My Call History?
Troubleshooting
Not Receiving Initial Softphone Calls for Dialer Predictive Mode
Microphone Volume Automatically Decreases
Unable to Make or Receive Calls
Choppy or Distorted Audio
Echo During Calls
One-Way Audio
Dropped Calls
Extension Registration Issues
Built-In Softphone Login Error 403: IP Mismatch
Classic PBX
PBX Stats
Getting Started
How to get started and make the most of PBX Stats system
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