Auto-Answer Calls

The feature allows agents to set a time limit, after which their softphone device will automatically answer an incoming phone call.

On the Auto-Answer Calls tab, you will see the auto-answer status.

To turn on the auto-answer feature:

1. Expand the tab and click the Auto-Answer Calls toggle.
2. On the new line that appears, set the number of seconds after which incoming calls will be auto-answered.

DTMF Types

In the DTMF type section, you can choose any of the dual-tone multi-frequency signaling (DTMF) types that CommPeak Softphone supports: RFC2833, SIP INFO, and Inband. Just click on the line with the DTMF type you want to choose.

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TIP

You can perform a self-test for echo and DTMF functionality by dialing 07777712125552665 from any SIP Account in the CommPeak Portal.

Using this special phone number is free of charge and available to all SIP clients.

Network Options

In Network Options, you can enable STUN (Session Traversal Utilities for NAT) that supports call connectivity and RTP (Real-time Transport Protocol). This feature ensures reliable call connections and high-quality audio transmission across different network environments, e.g., home, office, or mobile data.

1. Slide the toggle to the right to enable STUN.
2. For the Resolution timeout, define how long the standalone CommPeak Softphone should wait for a response from the STUN server when trying to determine its public IP and port. A typical value ranges between 1 and 3 seconds.