DID Reports

Your CommPeak Portal account provides three reports for tracking inbound activity on your DID numbers. You can open them from the DIDs section of the main menu:

• Origination CDR: inbound call records for your DID numbers.
• SMS Report: inbound SMS messages received on your DID numbers.
• Voicemails Report: voicemail messages left on your DID numbers.

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No results? Widen the date range

Each report defaults to a recent date range (the last day or week). If a report looks empty, expand the Date filter to an earlier start date (for example, from 2010-01-01 to today) and click Search.

Origination CDR

The Origination CDR page lists the inbound call records (CDRs) for your DID numbers. Each row shows the DID Number that was called, the Call Date, the call Status, the Source (caller), the Duration, the Rate, and the Cost.

To find specific calls, filter by DID Number and/or a Date range, then click Search. Use Export to download the matching records as a CSV file: exports are prepared in the background and become available under View Export Queue.

For detailed instructions on generating and downloading inbound call records, see the dedicated Origination CDR article.

SMS Report

The SMS Report page lists the inbound SMS messages received on your DID numbers. Each row shows the DID Number, any Tags assigned to that number, the sender's number (From / Caller ID), the Received At time, the Cost per message, and the Sent To delivery email address(es).

Filter by DID Number, Caller ID, or Date range, then click Search (or Clear to reset).

Voicemails Report

The Voicemails Report page lists the voicemail messages left on your DID numbers. Each row shows the DID Number, the caller's number (From / Caller ID), the Received At time, and the Sent To delivery email address(es).

Filter by DID Number, Caller ID, or Date range, then click Search.

To learn how voicemail delivery is configured and how to listen to received messages, see Voicemail settings for DID numbers.