Create and Manage Queues in CommPeak Classic PBX

Step 1: Access the Classic PBX web interface

Get your server credentials

Obtain your Cloud PBX server's domain and admin credentials from CommPeak support team.

Log in to the server

Open a web browser, navigate to the domain, and log in to the server.

Screenshot of the screen with accessing Classic PBX Web Interface — Accessing Classic PBX Web Interface

Step 2: Create a queue

Open Queues

Go to APPLICATIONS > Queues .

Add a queue

Click + Add Queue.

Screenshot of the **+ Add Queue** button — **+ Add Queue** button

Set the general settings

In General Settings, we recommend setting the following basic configurations:

Field	Value
Queue Number	Manually enter the number of your queue.
Queue Name	Manually enter the name of your queue.
Agent Restrictions	Extensions Only
Ring Strategy	You can define the order or pattern in which agents or devices associated with the queue are alerted when there's an incoming call (which phone or extension within the queue will ring when a call arrives). Select a value from the drop-down list depending on workload distribution, agent availability, and service level goals of your call center: • _ringall_: all available agents' phones ring simultaneously, and the call is answered by the first one to pick up • _leastrecent_*: the agent who has been least recently called by the queue is the first to be alerted • _fewestcalls_*: the agent who has taken the fewest calls from the queue is the first to be alerted • _random_*: calls are distributed randomly among available agents • _roundrobin_*: calls are distributed circularly, rotating through available agents • __rrmemory_:_ round robin with memory remembering the last ring pass (recommended value) • _linear_: similar to round robin but allows skipping unavailable agents • _wrandom_**: similar to random, but agents who have been idle longer are more likely to be chosen.
Autofill	No
Skip Busy Agents	Yes + (ringinuse=no)
Fail Over Destination	Select a failover destination to the queue, such as VM, or any other destination.

Screenshot of the **General Settings** tab — **General Settings** tab

Set the timing options

On the Timing & Agent Options tab, please set from 2 to 5 minutes for the Max Wait Time field.

Submit the queue

Click Submit.

Screenshot of the **Timing & Agent Options** tab — **Timing & Agent Options** tab

Apply the configuration

Click APPLY CONFIG in the top right corner.

Step 3: Assign agents to the queue

Please look at the Queue Manager article for guidance.

Step 4: Test the queue

Place a test call

Place a test call to the designated phone number or DID routed to the queue.

Check the queue

Verify that the call is placed in the queue and that agents receive the call according to the configured queue strategy.
We recommend that you contact our support team with a request to configure inbound call routes and destinations for you, and we will be happy to do it.