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CommPeak Portal

  • Getting Started
    • Registering an Account at CommPeak Portal
    • Logging in to CommPeak Portal
    • Getting Ready to Make Calls
    • Configuring a SIP Account in Softphone App
    • Call and SMS Pricing
    • Adding Credit to Your Account
    • Notification Settings
    • Users
    • How to Contact CommPeak Support
    • My Tickets
  • SIP Account Configuration
    • Registering in CommPeak Softphone
    • Registering in Zoiper
    • Registering in IP Phones
    • Setting the Spending Limit with the Rate Cap
    • Setting Up a SIP Trunk in FreePBX
    • Setting Up a SIP Trunk in FreeSWITCH
    • Setting Up a SIP Trunk in an Asterisk PBX
  • Settings
    • Your Users
    • How Can VPN Affect VoIP Calls?
    • Departments
  • VoIP Services
    • Configuring SIP Accounts
    • Adding SIP Accounts
    • SIP Account Authentication
    • Allowed Caller IDs
    • Dynamic Caller ID Rules
    • Network Monitor Pinger
    • Proactive Account Monitoring
    • How to Allow ICMP (Ping) Traffic for Your Office Router?
  • Dialer
    • Recordings Access Accounts
  • Cloud PBX
    • PBX Details
    • Configuring Access Control Lists
    • Recording Access Accounts
    • Network Statistics
  • SMS Services
    • SMS Service - Getting Started
    • SMS Route Types: A Comprehensive Guide
    • Using the Streams SMS API in the CommPeak Portal
    • Creating SMS SMPP Channels
    • Sending Test SMS Messages
    • Generating SMS Delivery Reports
    • SMPP Technical Information
  • DID Numbers
    • Getting Started
    • Voicemail Settings for DID Numbers
    • DID Inventory and Reports
    • Identities
    • KYC Instructions
    • Auto Spam Checks
    • Viewing SMS Messages Sent to DID Numbers
    • What Is DID Verification? How Do I Verify my External Caller IDs?
  • Billing
    • Monitoring Your Spending from Dashboard
    • Adding Credit to Your Account
    • Call and SMS Pricing
    • Payment History
    • Invoices
    • Recurring Payments
    • Open Credit Lines
    • Balance Graph
    • PayPal Payments
    • Requesting a Refund
    • TCCL Bank Payment Supported Countries
    • Getting Portal API Keys and Documentation
  • Reports
    • Call Records (CDR)
    • Origination CDR
    • Daily Calls
    • Calls by Destination
    • Call Graphs
    • Balance Graph
    • Failed SIP Calls Analysis
      • Troubleshooting Failed SIP Calls
  • Account Security
    • PBX IP ACL Settings
    • Using CommPeak Support PIN
    • Proactive Account Monitoring
    • How Can I Handle Phishing and Spam Issues?
    • How to Keep Your Account Secure
    • How to Create a Secure Password
    • How to Restore Your Forgotten Password
  • Your Profile
    • Notification Settings
    • My Contracts
  • CommPeak LookUp
    • Creating a New Lookup
    • Using My Lookups and Results
    • LookUp API Service
  • FAQ
    • What Are the Supported Codecs?
    • Can I Make a Test Call Before Crediting my Account?
    • Do You Offer Termination in Every Country?
    • What Is SIP Origination and SIP Termination?
    • How Up-To-Date Are the CDRs?
    • Can I Use my Wireless Satellite Connection?
    • Can I Disable the Ability of the Specific User to See Balance and Total Usage?
    • Can I Use One Number on my SIP as a Static Number for Outbound and Inbound Calls?
    • Can I Know From LookUp.csv List if the Number Was Reachable?
    • Can I Send HLR Lookup Requests From CommPeak API?
    • Do You Have a VoIP Reseller Program?
    • Do You Have an SMS Reseller Program?
    • Account Security FAQs
      • How Do You Authenticate SIP Calls?
      • How Can I Know if I Received a Genuine CommPeak Email?
    • Billing and Payments FAQs
      • What Are Billing Increments?
      • What Payment Methods Do You Accept?
      • What Currencies Do You Accept?
      • What Is the Smallest Amount I Can Top Up?
      • Can I Test Your HLR Lookup Service Before Buying?
  • Troubleshooting
    • Login Difficulties in CommPeak Portal
    • Billing and Payment Issues in CommPeak Portal
    • API Integration Failures with CommPeak Services
    • Two-Factor Authentication (2FA) Problems in CommPeak Portal
    • Call Quality Issues
    • Reporting and Analytics Errors in CommPeak Portal
    • HLR LookUp Returns an "Unknown" Status

CommPeak Dialer

  • Getting Started
    • Manager's Guide
    • Agent's Guide
    • Basic Pages a Manager Should Know
    • Dialer Navigation and Search
    • Dialer Dashboard
  • Users Management
    • Creating a Single User
    • Mass User Creation
    • Managing Existing Users
    • Active User Sessions
    • Desks
    • User Roles
    • Skill Groups
    • Users Breaks
    • Clock Out Reasons
    • User Profile
  • Secure Login Options
    • Login Through External Identity Providers
    • Configuring Two-Factor Authentication (2FA)
    • 2FA Login Steps
    • Special Login Conditions
    • Troubleshooting 2FA Login Issues
    • Alerts on Password Reset Requests
  • User Groups
    • User Group Parameters
    • Filter Groups
    • Tips for Managing User Groups
    • Testing Lead Assignment
    • Group Leads Simulator
    • Priority Groups
    • Personal Predictive Queue
  • Leads & Campaigns
    • Lead Search
    • Campaigns
    • Blacklists Management
    • Lead Files
    • Duplicates Management
    • Guide to Campaign Parameters
    • Understanding Campaign Rules
    • Lead Status Workflow
    • Tagging Managers in Calls
    • Testing Lead Assignment
    • Group Leads Simulator
    • CRM Integration vs Uploading Lead Files
  • Settings
    • General Settings
    • Access Control Lists
    • Default Timezones Management
    • CDR Dialing Pattern
    • Fields Translations
    • Trunks
    • Auto Dialing Caller IDs
    • Manual Dialing Routes
    • Dialer Routes
    • Object Lists
    • Click2Call Integrations
    • Webhooks Management
    • API Management
    • Lead Indicators
    • Realtime Dashboard Templates
    • Speech Recognition Management
    • Custom Lead Fields
    • CRM Integration vs Uploading Lead Files
    • IP addresses and Port Ranges for CommPeak Dialer
    • Call Center Regions
  • Inbound Configurations
    • Designing IVR Flows
    • IVR Settings
    • IVR Canvas Builder
    • Guide to IVR Elements
    • Queues Management
    • Recordings
  • Reports
    • Predictive Realtime Stats
    • Agents Performance Report
    • Personal Dialer Performance
    • Scheduled Calls by Agents
    • Shift Performance Stats
    • Call Analytics
    • Call Records List Report
    • Search Text in Calls
    • Agents Clocked-In Stats
    • External Reports
    • Messaging Logs
    • Network Stats
  • Realtime
    • Realtime Stats
    • Realtime Modules
    • Realtime Customization
    • Realtime Alerts
    • Listen, Whisper, and Barge
  • Agents
    • Getting Your Agents Started - Manager's Guide
    • Getting Started - Agent's Guide
    • Dialer Calling Options
    • Predictive Dialing
    • Scheduled Calls
    • Call Rating
  • Messaging Channels
    • Creating Transactional Channels
    • Creating Two Way SMS Channels
    • Creating WhatsApp Business Channels
    • Messaging Inbox
    • Incoming Messages Alerts
    • Troubleshooting Messaging Channels
      • My Channel Was Disabled Automatically
      • My Event Was Disabled Automatically
      • What Happens to Messages When My Channel or Event is Disabled?
      • Agents Can’t Modify the Event Message While Calling a Lead?
      • My Agents Can't See the Option to Open the Messaging Inbox
      • I Cannot Choose the Right Messaging Route
  • Integrations
    • Dispatch Leads Automation (Incoming Request Global Adapter)
    • FreshSales / FreshWorks Click2Call
    • Salesforce Click2Call
    • Leverate Click2Call
    • HubSpot Click2Call
    • Zoho Click2Call
    • Panda Click2Call
    • EasyTech Click2Call
    • Proftit Click2Call
    • Chameleon Click2Call
    • Zoho CRM
    • HubSpot CRM
    • Bitrix CRM
  • Additional Services
    • SMS
    • Call Transfers and Conferences
    • Voicemail Detection
    • Speech-to-Text
    • Interactive Features
  • Troubleshooting
    • No Agents on the Realtime Page
    • Agents' Actions Are Not Syncing to CRM
    • Agents Are Waiting Too Long for a Call
    • Agent Calling Only Old or Personal Leads
    • Dialer Call Quality Issues
    • Low Answer Seizure Ratio
    • No Initial Ring for Agents
    • Wrong Lead Called
    • Microphone Volume Automatically Decreases: WebRTC Issue
    • 2FA Login Issues
    • Manual Call Is Not Showing in Real-time
    • I Cannot Listen to Phone Calls in Realtime

TextPeak

  • Getting Started
    • Starting with TextPeak
    • Secure TextPeak Login Options and Two-Factor Authentication (2FA)
    • Textpeak Dashboard
    • Support
  • Campaigns
    • Campaign Management
    • Creating Campaigns
    • Realtime Performance
    • Message Templates
    • Word Groups
    • Analytics and Insights
  • Streams API
    • Getting Started with Streams API
    • Creating Marketing Streams
    • Creating Transactional Streams
    • Creating OTP Streams
    • Creating WhatsApp Streams
    • Creating a Token for WhatsApp Business
    • Creating Telegram Bot Streams
  • Contacts
    • Getting Started with Contact Lists
    • Creating Contact Lists from CSV Files
    • Connecting Contacts from App Integrations
    • Segments
    • Individual Contacts
    • Contact Fields
  • Sender IDs
  • Inbox
    • Managing Conversations
    • Inbox Settings
    • Sender Profiles
    • Incoming Routing
    • Tag Management
    • Canned Templates
    • Team Management
    • User Management
    • Inbox Role Permissions
  • Messages
    • Managing Messages
    • Outgoing Messages
    • Incoming Messages
  • Domains and URLs
    • Domain Management
    • Domain Pools
    • URL Offers & Opt Out
  • Integrations
    • monday.com Integration
    • Pipedrive Integration
    • Intercom Integration
    • Make Integration
      • Setting Triggers in Make
    • Zapier Integration
      • Setting Triggers in Zapier
    • Hubspot Integration
      • Integrating Hubspot and CommPeak SMS
      • Installing a Connection Between Hubspot and CommPeak
      • Importing Contacts from Hubspot CRM to TextPeak
    • Shopify Integration
      • Importing Contacts from Shopify to CommPeak SMS Platform
  • Webhooks
    • Working with Webhooks
    • Request Log
  • Users
    • Spaces & Teams
    • Users Management
    • Role Permissions
    • Inbox Role Permissions
  • Settings
    • My Profile
    • Blocked Destinations
    • Pricing
    • Sending Hours
    • API Keys
    • Tasks
  • FAQ
    • Can I Add SMS DID for Specific Country to Use With TextPeak Only?
    • How Can I Get my DIDs Incoming Messages Into TextPeak?
    • Can I Manage Permissions for my Agents?
    • Can I Integrate TextPeak With my CRM?
    • Can I Integrate WhatsApp/Telegram Instant Messaging Service?
  • Troubleshooting
    • TextPeak 2FA Login Issues
    • Message Delivery Failures in TextPeak
    • Issues With 2-Way Messaging
    • Integration Challenges Between TextPeak and CRM Systems
    • Delayed or Failed Message Scheduling in TextPeak
    • Difficulty Adding or Managing Contacts in TextPeak
    • Not Receiving Inbound Messages in TextPeak

Cloud PBX

  • Getting Started
    • Navigation and Search
    • Dashboard
    • Getting Your Agents Started - Manager's Guide
    • Getting Started - Agent's Guide
  • User Management
    • Creating a Single User
    • Mass User Creation
    • Managing Existing Users
    • Active User Sessions
    • Desks
    • User Roles
    • Users Breaks
    • User Profile
  • Secure Login Options
    • Login Through External Identity Providers
    • Configuring Two-Factor Authentication (2FA)
    • 2FA Login Steps
    • Special Login Conditions
    • Troubleshooting 2FA Login Issues
    • Alerts on Password Reset Requests
  • Settings
    • General Settings
    • Access Control Lists
    • CDR Dialing Pattern
    • Trunks
    • Manual Dialing Routes
    • Click2Call Integrations
    • API Management
    • Speech Recognition Management
    • Call Center Regions
  • Reports
    • Agents Performance Report
    • Call Records List Report
    • Search Text in Calls
    • External Reports
    • Messaging Logs
    • Network Stats
  • Realtime
    • Realtime Stats
    • Realtime Modules
    • Realtime Customization
    • Realtime Alerts
  • Agents
    • Call Rating
  • Integrations
    • FreshSales / FreshWorks Click2Call
    • Salesforce Click2Call
    • Leverate Click2Call
    • HubSpot Click2Call
    • Zoho Click2Call
    • Panda Click2Call
    • EasyTech Click2Call
    • Proftit Click2Call
    • Chameleon Click2Call
  • FAQ
    • How Can I Edit my Agents' Names?
    • How Can I Setup C2C After I Switch to a New CRM? Where Can I Find the Endpoints and Extensions?
    • How Can I Whitelist Specific IPs Under Click2Call ACL?
    • How Can I Configure a New PBX-Dialer Version and Delete the Old One?
  • Troubleshooting
    • Call Registration Fails for WebRTC
    • Microphone Volume Automatically Decreases: WebRTC Issue
    • 2FA Login Issues

Classic PBX

  • Getting Started
  • Settings
    • Viewing Network Statistics
    • Configuring Outbound Caller IDs
    • Adding Devices and Users
    • Transferring Calls in PBX
    • Blacklisting an Incoming Number
    • IP Addresses and Port Ranges for CommPeak's Classic PBX
  • Configuring Incoming Call Flow
    • Configuring Inbound Call Routes in PBX
    • Creating a Queue in PBX
    • Configuring IVRs
    • Configuring Announcements
    • Adding Time Groups and Time Conditions
    • Why You Need Call Forwarding to Voicemail
  • Click2Call
    • Click2Call - Getting Started
    • Click2Call Information for CRM Developers
  • FAQ
    • How Should I Set Up a VoIP Network With Dual ISPs?
    • Do I Need to Configure my Home Firewall for VoIP?
    • What PBX VoIP Network Firewall Settings Are Needed for Business Networks?
    • What Are CommPeak SIP Signaling Addresses?
    • Do You Support Any SIP TLS SRTP Encryption Methods?
    • Do I Have to Manage Load Balancing or Failover Across Multiple IP Addresses?
    • Do You Support DNS SRV Record?
    • What Are the IP Addresses and Port Ranges for Using Classic PBX?
    • Where Is my Traffic Sent to?
    • How Can I Whitelist Specific IPs Under Click2Call ACL?
    • Can I Activate CA TDM for my Account?
    • Can I Add a Second Queue to an Inbound Number?
    • How to Create Outbound/Inbound Configuration in my PBX?
    • How Can I Setup C2C After I Switch to a New CRM?
    • How Can I Monitor the PBX Extension Latency?
  • PBX Stats
    • Getting Started
      • Overview - Video Guide
      • Manager Login
      • Dashboard
      • Logging In to CommPeak Softphone
      • Configuring a Device and Logging in to Zoiper Softphone
      • Configuring a Device and Logging in to MicroSIP Softphone
      • Configuring IP Phones
      • IP-Based Access Control
    • Configuring PBX Stats
      • Desks
      • Agents
      • Devices
      • Pause Types
      • Scheduled Reports
      • Users
      • Roles and Permissions
      • Webhooks
      • Admin Page
      • Live Sessions
      • Activity Logs
      • Phone Number Masking
      • Getting PBX Stats API Keys and Documentation
    • Working with PBX Stats
      • Stats by Queue
      • Queue Manager
      • Stats by Agent
      • Tasks
      • Realtime Monitoring
      • Realtime Actions: Listen, Whisper, Barge, Split Recording
      • Listen, Whisper and Barge from Softphone
      • Creating Report Templates
      • CDRs
    • Managing Agents
      • Configuring a Device and Logging In to MicroSIP Softphone
      • Configuring a Device and Logging In to Zoiper Softphone

VoIP Service

  • Getting Started
    • PBX IP ACL Settings
    • How Can VPN Affect VoIP Calls?
    • Prioritizing Voice Traffic From CommPeak on Windows Environments
    • Integrating WebRTC Applications with CommPeak
    • Dial Pattern for 3rd-Party PBXs
    • No-Surcharge Country List for UK Dialing
  • Service Testing
    • CommPeak Speed Test
    • Realtime System Status
    • Running an Echo and DTMF Test
  • FAQ
    • How Should I Set Up a VoIP Network With Dual ISPs?
    • Do I Need to Configure my Home Firewall for VoIP?
    • What PBX VoIP Network Firewall Settings Are Needed for Business Networks?
    • Do I Have to Manage Load Balancing or Failover Across Multiple IP Addresses?
    • Do You Support any SIP TLS SRTP Encryption Methods?
    • How Can VPN Affect VoIP Calls?
    • Do You Support IPSec Integration With Customers?
    • What Codec Should I Use?
    • What Are CommPeak IP Addresses?
    • Where Is my Traffic Sent to?
    • How Can I Know Which Exactly Caller ID Rule Was Triggered?
  • What is E.164?

DID Numbers

  • Getting Started
    • Starting with DIDs
    • DID Types
    • Benefits of DIDs
  • Setup
    • Receiving Incoming Calls to Your DID
    • Setting Up PSTN on Your DID Number
    • Setting Up Inbound Calls on Your SIP Account
    • Configuring DIDs to Forward Inbound SMS to TextPeak
  • Using DID Numbers
    • DID Inventory and Reports
    • Identities
    • KYC Instructions
    • Auto Spam Checks
    • Canceling a DID Number
    • What Is DID Verification? How Do I Verify my External Caller IDs?
  • FAQ
    • What Is DID?
    • Do You Offer Termination in Every Country?
    • How to Create a Virtual Phone Number (DID)?
    • Do You Pass Caller ID? What Method Do You Use?
    • How Can I Get my DIDs Incoming Messages Into TextPeak?
    • Can I Setup Own Prefix to Use for Calling From Different DIDs to One Number?
    • Should Agents Add Prefixes When Dialing out?
    • Can I Set the Same DID for Two Agents?
    • Can I Purchase a Virtual Number to Receive OTP Codes and Messages?
    • How Can I Replace Old Numbers For a Specific Route?
    • Are There Countries That Limit Incoming Caller IDs?
    • Can I Configure Outbound/Inbound Rates for Specific DIDs?

CommPeak Softphone

  • Getting Started
    • System Requirements
    • Installation and Logging In
      • Standalone CommPeak Softphone
      • Built-in CommPeak Softphone
    • Interface Description
  • Operating Standalone CommPeak Softphone
    • Making Calls
    • Active Call Functions
    • Call History
    • Phonebook
    • Listen, Whisper, and Barge
    • Available and DND Statuses
    • Rating Calls
    • Web-Based Softphone Widget
    • Softphone Errors Explained
    • Changing Settings
      • General Settings
      • Audio
      • Help and Support
  • Operating Built-in CommPeak Softphone
    • Making Calls
    • Active Call Functions
    • Call History
    • Phonebook
    • Listen, Whisper, and Barge
    • Available and DND Statuses
    • Rating Calls
    • Softphone Errors Explained
    • Changing Settings
      • General Settings
      • Audio
      • Help and Support
  • FAQ
    • What Do I Need to Make Calls with CommPeak Softphone?
    • Can I Transfer Calls in CommPeak Softphone?
    • What DTMF Modes Does CommPeak Softphone Have?
    • How Can I Check my Sound?
    • How Can I Improve the Audio Quality of Calls?
    • How Can I Check my Ping/Jitter in Softphone?
    • How Can I Add One More Call to the Active Call?
  • Troubleshooting
    • Call Registration Fails
    • Microphone Volume Automatically Decreases
    • Unable to Make or Receive Calls
    • Choppy or Distorted Audio
    • Echo During Calls
    • One-Way Audio
    • Dropped Calls

Speech to Text

  • Getting Started
    • Creating New Speech Transcripts
    • Viewing and Downloading Speech Transcripts

SMS Service

  • Getting Started
    • Overview of the CommPeak SMS Services
    • SMS Route Types: a Comprehensive Guide
    • Using the Streams SMS API in the CommPeak Portal
    • Creating SMS SMPP Channels
    • Sending Test SMS Messages
    • Generating SMS Delivery Reports
    • SMPP Technical Information
    • HTTP(S) API Description
  • Viewing SMS Messages Sent to DID Numbers
  • SMS Integrations
    • monday.com Integration
    • Pipedrive Integration
    • Intercom Integration
    • Make Integration
      • Setting Triggers in Make
    • Zapier Integration
      • Setting Triggers in Zapier
    • Hubspot Integration
      • Integrating Hubspot and CommPeak SMS
      • Installing a Connection Between Hubspot and CommPeak
      • Importing Contacts from Hubspot CRM to TextPeak
    • Shopify Integration
      • Importing Contacts from Shopify to CommPeak SMS Platform
  • FAQ
    • Can I Purchase a Virtual Number to Receive OTP Codes and Messages?
    • How Can I Get my DIDs Incoming Messages Into TextPeak?
    • Can I Send SMS Directly From Monday.com/Pipedrive/HubSpot/Shopify/Zapier/Make/Intercom?
    • Can I Integrate WhatsApp/Telegram Instant Messaging Service?
    • How Can I Activate the SMS Option Through the Dialer?
  • Troubleshooting
    • SMS Delivery Failures
    • Delayed SMS Delivery
    • API Integration Issues
    • Issues with 2-Way Messaging
    • Compliance and Regulatory Issues

Reseller

  • Getting Started
    • Starting with CommPeak Reseller Program
  • Working with CommPeak Reseller Program
    • Commission Payout
    • Viewing Your Balance
    • Managing Your Customers

How Can I Setup C2C After I Switch to a New CRM?

Suggest Edits

You can learn about how to integrate Click2Call with your CRM software by visiting Click2Call Information for CRM Developers.

📘

NOTE

CommPeak Classic PBX Click2Call is available exclusively for Classic PBX users.


Updated 4 days ago


Products

  • CommPeak Dialer
  • Cloud PBX
  • SMS Platform
  • DID Numbers
  • VoIP Service
  • LookUp
  • Softphone
  • SMS Messaging API
  • Speech-to-Text

Company

  • About Us
  • Careers We're Hiring
  • Reseller

Resources

  • Contact Us
  • Security
  • Status Page
  • CommPeak Blog
  • Speed Test
  • Looking Glass
  • Help Center
  • Legal
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  • CommPeak Dialer
  • Cloud PBX
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  • DID Numbers
  • VoIP Service
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  • Softphone
  • SMS Messaging API
  • Speech-to-Text
  • About Us
  • Careers We're Hiring
  • Reseller
  • Contact Us
  • Security
  • Status Page
  • CommPeak Blog
  • Speed Test
  • Looking Glass
  • Help Center
  • Legal
  • Law Enforcement Requests
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