Personal Identity

A PERSONAL IDENTITY verifies you as an individual and gives you access to a range of CommPeak services for individuals. A personal identity is limited and allows restricted actions. For the full range of services, create a Business Identity.

Before you start

Have these documents ready as .pdf, .jpg, or .png files of up to 10 MB each:

• Passport or national ID card. For an ID card, prepare the front and the back.
• Utility bill, such as an electricity, water, or gas bill, issued in your name to your current address within the last six months.

For an ID card or a document with several pages, you can upload a separate file for each side or page. You can delete an uploaded file and add another one until you first submit the identity.

Creating a personal identity takes three steps: Personal details, Contact verification, and Review & submit. CommPeak saves your progress as a draft, so you can stop and finish later.

Starting a new personal identity

1

Log in to the CommPeak Portal

Log in to your CommPeak Portal account.

2

Open Identities

In the main menu, go to DIDs > Identities.

3

Add a new identity

Click Add a new identity in the top right.

4

Select Personal

In the New identity creation pop-up window, select Personal. The pop-up window lists the documents to have ready.

5

Proceed

Click Proceed.

Entering your personal details

1

Enter your name

Enter your First name and Last name exactly as they appear on your ID.

2

Upload your ID

Under Government-issued ID, click Upload document and select your passport or ID card. For an ID card, upload both the front and the back.

3

Fill in your address

Under Your address, fill in the Street, Building number, City, and Zip code of the address you live at.

4

Select the country

Select the Country. To find it quickly, type its name in the search box at the top of the list.

5

Check the upload

Wait for the document check to finish. A green check mark means the document is accepted.

6

Continue

Click Continue.

Uploading your proof of address

1

Upload a recent utility bill

Under Utility bill, click Upload document and select a bill issued in your name, for the address you entered, within the last six months.

2

Save and continue

Click Save and continue.

Verifying your contact details

If your email address and phone number are already verified on your account, CommPeak skips this step and takes you to Review & submit.

1

Request the email code

Under Email verification, enter your email and click Get code via email.

2

Enter the email code

Enter the code from the email CommPeak sends you.

3

Request the phone code

Under Phone verification, select your country code, enter your number, and click Get code via call.

4

Enter the phone code

Answer the call and enter the code you hear.

5

Save and continue

Click Save and continue.

Submitting your identity for review

1

Review your details

Review your details. To change them, click the edit icon.

2

Submit the identity

Click Submit identity for review.

3

Confirm the submission

In the pop-up window, click Submit for review.

4

Close the confirmation

In the Your identity has been submitted pop-up window, click Got it.

Your new identity appears on the Identities & Extended Verification page with the Pending review status. The review takes up to 48 hours. Once approved, you can use the identity for your next purchase. To track it, see Managing Identities.