Softphone Errors Explained
A list of errors you can see in CommPeak Softphone with explanations.
The following table contains descriptions of errors you may have while operating the CommPeak Softphone.
| Error | Description |
|---|---|
| RTP Timeout | The session ended due to the loss of RTP |
| Media Access Denied | Media access was denied for the local user when prompted for audio/video devices. Solution: Try plugging/unplugging the headphones and make sure the mic is allowed in the browser. |
| Dialog Error | An in-dialog request received a 408_or _481 SIP error |
| No Answer | An incoming call was not answered in the time set in the configuration no_answer_timeout parameter |
| Terminated | RTCSession terminated by a local or remote peer |
| Canceled | RTCSession canceled by a local or remote peer |
| No ACK | An incoming INVITE got a _2XX_status code as a reply, but no ACK was received |
| SIP Failure Code | A negative SIP response was received, which is not part of any of the groups defined in the SIP Error Causes |
| Lost Connection | The connection to a SIP account was lost. |
Updated 4 days ago