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  1. CommPeak Softphone
  2. FAQs

Can I Transfer Calls in CommPeak Softphone?

Answer

CommPeak Softphone has a transfer option to redirect your call to another agent. Choose Cold transfer to hand the call over straight away, or Warm transfer to speak with the other agent first while your caller waits on hold.

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NOTE

For step-by-step instructions, see the Transfer Calls section for the standalone Softphone, the built-in Softphone, the Web-Based Softphone Widget, or the built-in Softphone for JWT-enabled SIP accounts.

Updated 4 days ago

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