Issue

Users of the CommPeak Speech-to-Text service may encounter transcription errors or misinterpretations of speech output.

Possible Causes and Solutions

The problems with transcriptions that contain errors or speech output misinterpretations can arise from the following reasons:

Reason 1. Audio Quality

Ensure the audio recordings are clear and background noise-free. Poor audio quality can lead to transcription inaccuracies.

You can check the Viewing and Downloading Speech Transcripts page to learn how to review your voice recordings.

Reason 2. Language Settings

Verify that the correct language is selected for transcription. Using the wrong language setting can result in incorrect transcriptions.

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NOTE

Check here for clear instructions to help you create and manage speech transcripts.

Reason 3. Accent and Dialect Variations

The service may have difficulty with certain accents or dialects.

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NOTE

Check the Creating New Speech Transcripts page to learn more about the speech recognition feature and how to test it in the CommPeak Portal.