Getting Started with CommPeak Dialer: Quick Start Guide

Welcome to CommPeak Dialer, an advanced cloud-based telephony solution designed to streamline your telecommunication needs efficiently.

It uses Voice over Internet Protocol (VoIP) technology, enabling users to make calls online and is extensively used in call centers or by sales teams for efficient lead management and customer engagement.

This platform is designed to enhance your calling experience, whether you’re on the management side or working directly with clients.

Refer to the pages below for details on how to get started and make the most of CommPeak Dialer:

Getting Your Agents Started - Manager's Guide

Set up agent users, manage logins, reset passwords, and guide them through their workflow.

Getting Started - Agent's Guide

Learn CommPeak Dialer essentials, including login, navigation, call management, and training resources.

Basic Pages a Manager Should Know

Explore key Dialer pages and features for managers, including dashboards, real-time stats, lead management, and campaign settings.

Dialer Navigation and Search

Learn how to navigate your Dialer instance and search for leads or pages.

Dialer Dashboard

Overview of manager and agent dashboards in CommPeak Dialer with customization and management instructions.