Incoming Messages
View, filter, and respond to incoming messages from subscribers in your inbound and outbound campaigns.
Messages >
Incoming Messages
On the Messages > Incoming tab, you can view messages received in inbound & outbound SMS Campaign.
Messages > Incoming tab
Refer to the following table for column descriptions.
| Column | Description |
|---|---|
| Checkbox | Select the checkbox in the header to select all messages or choose them one by one |
| From | Phone number of the subscriber who replied to the message |
| Sender | DID number that got the initial message and then the reply |
| Response Message | Message content |
| Received At | Date and time of message creation |
| Message history | Open chat with the subscriber as described below this table. |
To send a reply to your customer:
-
Click Open chat in the Message history column.
Open chat option
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Click Continue Conversation in the side panel on the right.
Continue conversation button
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Enter your message and click the send icon.
Message added
Updated 13 days ago