Making Calls
Detailed instructions for making and receiving calls in the web-based Softphone widget
Check below to learn how to start, receive, or complete a call in the web-based Softphone widget.
Outgoing Calls
To start an outgoing call, act as follows.
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Login to the web-based version of CommPeak Softphone at https://web-softphone.commpeak.com/.
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Click numbers on the dialpad or enter the number into the field above it.
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Then click the dial button.
Web-based Softphone dialpad
Incoming Calls
IMPORTANT
You won't receive any calls if the DND status is enabled. You can learn how to exit DND and receive calls again from Available and DND Statuses article.
NOTE
If the Auto-Answer feature is turned on for the SIP account you are using, the ringtone will play for the number of seconds you have set. Then, the ringtone will be interrupted by a short beep signal, meaning that you have been connected and can start talking.

Incoming call
To receive the incoming call, click Accept.
If you cannot receive it, click Decline.
Completing Calls
To complete an active call, click the red call end button.

Active call in progress
Updated about 21 hours ago