Issue

You cannot sign in to your CommPeak account, or you cannot get a password recovery link.

Possible Causes and Solutions

Reason 1. Incorrect Email or Password

CommPeak Portal signs you in with the email address on your account. There is no separate username.

1. Check that you are entering the email address the account was created with.
2. Re-enter your password, paying attention to capitalization.
3. If it still fails, request a recovery link. See Resetting Your Password.

Reason 2. Not Receiving the Recovery Email

1. Check your spam or junk folder.
2. Confirm you requested the link for the email address the account was created with.
3. Make sure the mailbox is not full and that no rule or filter is moving the message.

If you cannot open that mailbox at all, a recovery link will not reach you. What to do next depends on whether you know your password:

• You know your password. Sign in, then recover the account from the Login verification screen by confirming two account details. See Logging In.
• You do not know your password. Contact CommPeak support, because both routes back into the account run through that mailbox.

Reason 3. The Account Was Created with Google or Microsoft

If you signed up with Continue with Google or Continue with Microsoft and never set a CommPeak password, there is no password to reset and a recovery link does not apply to your account.

Sign in with that provider instead. See Logging In.

Reason 4. Account Lockout

Accounts can be temporarily locked after repeated failed sign-in attempts.

Wait, then try again. If you are still locked out, contact CommPeak support.