Issue

CommPeak users can fail to access their accounts due to several reasons. Please check how to troubleshoot the issues with logging in to your CommPeak account below.

Possible Causes and Solutions

Reason 1. Incorrect Username or Password

Double-check that the username and password are entered correctly, paying attention to case sensitivity.

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NOTE

For more details, please check the Logging in to CommPeak Portal article.

Reason 2. Not Receiving the Code / Code Not Working

Check the spam folder for the verification email.

If you get the code, but it’s not working when entered:

1. Clear the browser cache and restart it.
2. Resend the code.

If the issue persists, contact CommPeak support for assistance.

Reason 3. Forgotten Password

Use the Forgot Password option to reset your password.

Reason 4. Account Lockout

Accounts may be temporarily locked after multiple failed login attempts.

Wait for a specified period or contact CommPeak support for assistance.

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NOTE

You can also refer to the Two-Factor Authentication (2FA) Problems in CommPeak Portal article for more information on how to troubleshoot the issues with setting or using 2FA for securing your CommPeak account.