Issue

CommPeak users can fail to access their accounts due to several reasons. Please check how to troubleshoot the issues with logging in to your CommPeak account below.

Possible Causes and Solutions

Reason 1. Incorrect Username or Password

Double-check that the username and password are entered correctly, paying attention to case sensitivity.

Reason 2. Not Receiving the Code / Code Not Working

Check the spam folder for the verification email.

If you get the code, but it’s not working when entered:

1. Clear the browser cache and restart it.
2. Resend the code.

If the issue persists, contact CommPeak support for assistance.

Reason 3. Not Receiving the Recovery Email

Check your spam or junk folder.

Confirm you're using the email address your CommPeak account was created with.

If you originally signed up with Continue with Google or Continue with Microsoft and never set a CommPeak password, a password reset won't apply to your account. Sign in with that provider instead.

If none of the above resolves it, submit a support request from CommPeak support.

Reason 5. Account Lockout

Accounts may be temporarily locked after multiple failed login attempts.

Wait for a specified period or contact CommPeak support for assistance.