Use the Profile tab to update your personal details, change your email and password, manage social logins, and manage your email subscriptions.

Your Profile Settings

To open your profile settings:

1. Click your account name in the bottom-left corner of CommPeak Portal.
2. Select Account Settings.

3. Make sure the Profile tab is selected.

Profile

Update your first name, last name, and timezone in this section. Your email address is displayed here as well. To change it, see the section below.

When done, scroll to the bottom of the form and click Save changes.

Changing your email

1. In the Profile section, click Change email next to your email address.

2. In the Change email dialog, enter the new email address and your current password.

   

3. Click Change email. To go back without saving, click Return to account settings.

Security settings

Social logins

Connect your Google or Microsoft account to log in to the portal without a password.

The Security settings > Social logins section shows the current status of each provider: Connected or Disconnected.

• To link a provider, click Connect and confirm the account selection.

• To unlink it, click Disconnect.

Password

1. In the Password section, click Change password.

   

2. In the Change password dialog, enter your current password and the new one.

3. Click Change password. To go back without saving, click Return to account settings.

   📘

   TIP

   If you've forgotten your CommPeak password or can't sign in for any other reason, you can request a password recovery link from the login screen.

Two-factor authentication

Two-factor authentication (2FA) adds a second identity check after your password, so a stolen password on its own is not enough to reach your account.

The Security settings > Two-factor authentication section shows which verification methods are active on your account.

You can use either method, or both:

• Email code sends a six-digit verification code to your account email address when you sign in.
• Authenticator app uses a six-digit code generated by an authenticator app on your phone, such as Google Authenticator.

Changing your verification methods

Turning a verification method off asks for your password, so nobody can weaken your account security from a session you left open. Setting up the authenticator app starts with the setup dialog instead.

To change your verification method:

1. In the Security settings > Two-factor authentication section, click the toggle for the method you want to change.

2. In the confirmation dialog, enter your password and click Continue. To go back without changing anything, click Return to account settings.

3. Click Close on the confirmation dialog, which names the change you made and what happens next. Your change is saved at this point, so the Save changes button at the bottom of the Profile tab does not apply to 2FA.

   

To set up the authenticator app:

1. In the Security settings > Two-factor authentication section, turn on the Authenticator app toggle. The Scan the QR code dialog opens.

2. Scan the QR code with your authenticator app, such as Google Authenticator.

   If your app cannot scan codes, or you are setting it up on the same device, click Can't scan the code? and type the key shown underneath into your app instead.

   

   ❗️

   IMPORTANT

   The QR code and the key below it are credentials. Anyone who photographs the code or copies the key can generate valid sign-in codes for your account. Do not screenshot the dialog, share it, or leave it open on a screen others can see.

3. Click Continue to proceed with the app entering the code your authenticator app shows. Alternatively, click Return to account settings to go back without adding the app.

4. Provide your password to turn on the authenticator app.

5. The Save your backup codes dialog opens; store the codes somewhere safe and click I saved my backup codes to close the dialog.
6. The Authenticator app method is enabled with the option to generate new backup codes.

Backup codes

Backup codes belong to your authenticator app and let you sign in when you cannot reach it. Each code works once, and the set is shown to you only when you generate it. Removing the authenticator app deletes its backup codes, and the Generate new backup codes link disappears from the section until you turn the app back on.

To generate a new set of backup codes:

1. In the Security settings > Two-factor authentication section, click Generate new backup codes.

2. In the New backup codes dialog, enter your password and click Generate new codes. To go back without generating codes, click Return to account settings.

   

   ❗️

   IMPORTANT

   Generating a new set cancels the old one. Any backup codes you saved earlier stop working as soon as the new set appears.

3. In the Save your backup codes dialog, store the codes somewhere safe. Click Copy codes to copy them to your clipboard, or Download PDF to save them as a file.

   

4. Click I saved my backup codes to close the dialog.

Verifying your login

After you enter your password, CommPeak Portal shows the Login verification screen and asks for a six-digit code.

If you verify by email, the code goes to the address on your account. Check your inbox and enter the code in the six boxes.

• If the code does not arrive, click Resend it. A countdown runs before you can request another one.
• To switch methods for this login, click Use my authenticator app instead.
• To correct the address the code goes to, click change email.
• If you cannot reach that address at all, click Can't log in? and confirm the details about your account instead. See Logging In for the full walkthrough.

If you verify by authenticator app, open the app on your phone and enter the current six-digit code.

• To sign in with a backup code, click Use a backup code instead.
• To switch methods for this login, click Send me a code by email.

Communication Preferences

Manage your email subscriptions in this section.

1. Use the sliders to unsubscribe from specific mailing lists.
2. Keep subscriptions enabled if you want to receive important updates.
3. Click Save changes at the bottom.