Predictive Dialing
This guide introduces predictive dialing in the Agent Workspace.
This section covers working in the Predictive Mode within the new Agent Workspace. If you're using the legacy Dialer Agent Interface, refer to the legacy Predictive Dialing article.
Predictive Mode is the primary working mode for agents in CommPeak Dialer. The system dials phone numbers automatically based on predefined calling rules and lead prioritization logic.
After logging in, clock in to activate dialing. The system then routes calls to you automatically, and you answer them using your dialing application - the built-in Softphone by default.
Explore the guides below for details on working in predictive calling mode:
Making Calls
Complete the steps required to start receiving lead calls in CommPeak Dialer's Predictive mode.
Lead Details
View and manage lead details and history in CommPeak Predictive Dialer.
Call Transfers & Conferences
Transfer, conference, and forward calls in CommPeak Predictive Dialer.
Calendar
View the scheduled callbacks and meetings in CommPeak Dialer's Predictive mode.
Leaving Comments
Leave comments on calls for contextual history and audit trail in CommPeak Predictive Dialer.
Submitting Feedback
Manage post-call actions in predictive mode: redial, submit feedback, and schedule future callbacks.
Audio Messages, Beeps, and Pause Notifications
Check how audio notifications work in Predictive dialing, including agent whisper messages and beep signals.
Updated 1 day ago