Answer

Everything lives in the AI bot flows dialog - the robot icon in the Realtime page header - plus AI extensions to the group cards and the agent roster.

In the AI Bot Flows dialog:

• A fleet summary strip: flows active, agents live, on call, waiting.
• Each bot flowrow has an Active / Idle switch - the main on/off lever for a bot - plus its capacity (active/channels), its staffing label (ratio 1:N / fixed N, read-only here), a live per-agent state bar, and the groups it feeds.
• Expanding a flow shows one tile per AI Agent, each with an Auto/Manual staffing switch and Clock in/Clock out buttons, so you can pin a specific channel in or out of rotation.
• Changes are staged - nothing happens until you press Deploy changes. Bulk actions: Activate all, Deactivate all, Restore all to auto.
• A bot flow disabled by vendor health shows a red Disabled badge with a Manage link to the AI Engines page (re-enable happens there).

On the group cards: groups with active AI show the AI agent count inside the agents gauge, the human/AI split of leads in progress, and the drop rate broken into Human and AI rows.

In the agent roster: AI Agents appear alongside humans with live statuses (In a Call, Waiting, Clocking out…), the bot flow and engine they belong to, and the lead they're talking to.

On a live bot call you can listen in (whisper) - listen-only, you can't coach a bot - transfer the call to a human, or end the bot's call, permissions permitting.

What's not on the Realtime page: the Ratio/Fixed numbers, channel counts, and skill groups are edited on the AI Engines/AI Agents pages; the AI allowed-countries list and account concurrency limits are managed with your CommPeak Account manager.