Rating Calls

The Call Rating feature enables CommPeak Softphone users to report problems encountered during calls and rate the connection quality after the conversation ends.

Your reports help the CommPeak team quickly address issues and enhance your connection experience.

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NOTE

If the call rating is not availalble CommPeak Dialer or Cloud PBX., ask your manager to turn it on in settings.

To use the feature while you are talking, click the Trouble during the call? link, select one or more suggested options, and then click Submit.

Sometimes, after you finish your conversation, you will see the How was the call? popup. Here, you can rate your connection quality from 1 to 5 and report call issues by selecting one or more suggested options.