Help and Support

This section allows to test sound quality, provides details about your technical data, and directs you to the CommPeak Help Center.

Test Call

  1. Click Test call to check your sound quality.

  2. A test call will start, and you will be able to hear how your voice sounds.

    Screenshot of the echo test in progress

    Echo test in progress

Technical Details

In the Technical Details section, you can find information about your PBX, IP, extension, port, ping/jitter, and the Softphone version.

Screenshot of the **Technical Details** section

Technical Details section

Softphone Help

The Softphone Help redirects you right to our CommPeak Documentation and Development Hub, where you can find answers to your questions about the built-in CommPeak Softphone.

Screenshot of the **Softphone Help** option

Softphone Help option