Several tabs under Reports > Network Stats provide insights into network performance across your call center regions, helping you monitor key metrics like latency and jitter for each region. With this data, you can dig into connectivity issues and ensure stable communication for agents across different regions.

Network Stats

On the Network Stats tab, you can find jitter charts for selected users for the last 14 days. The charts demonstrate the connection quality for the application (the user's web agent, e.g., Chrome).

To view the charts:

1. Set up your filters by selecting a period of time, remote IP, web agent, and users.

   

2. Click Show Chart at the bottom of the page.

3. You can view the displayed charts to see when network issues occurred for the selected users. Use the sliders below the chart to enlarge the problematic area.

   

4. To save a chart, click the download button above it and select a desired format.

Agent\Devices Connection Status

On the Agent\Devices Connection Status tab, you can check the connection to the FreeSWITCH region and the VoIP latency. Also, you can view unique IP addresses used by each agent.

To view the charts:

1. Set up your filters by selecting a period of time, users, regions, and user IP addresses.

   

2. Click Show Chart at the bottom of the page.

3. You can view the displayed charts to see when network issues occurred for the selected users. Use the sliders below the chart to enlarge the problematic area.

   

Additionally, below the chart, this page displays the list of unique IP addresses used by each agent. If an agent has more than one IP address within a specific timeframe, this could lead to network issues, possibly due to the agent using multiple ISPs, VPNs, or similar services.

4. To save a chart, click the download button above it and select a desired format.

Region Registration Users

On the Region Registration Users tab, you can view the average ping and jitter values for the active users registered to the PBX region.