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Troubleshooting

Troubleshooting CommPeak Softphone Issues

Refer to the following articles for information on how to address issues that may arise when using the CommPeak Softphone:


Not Receiving Initial Softphone Calls for Dialer Predictive Mode

Microphone Volume Automatically Decreases

Unable to Make or Receive Calls

Choppy or Distorted Audio

Echo During Calls

One-Way Audio

Dropped Calls

Extension Registration Issues

Built-In Softphone Login Error: 403 - IP mismatch


Updated about 1 month ago