Troubleshooting

Troubleshooting CommPeak Softphone Issues

Refer to the following articles for information on how to address issues that may arise when using the CommPeak Softphone:

Not Receiving Initial Softphone Calls for Dialer Predictive Mode

Microphone Volume Automatically Decreases

Unable to Make or Receive Calls

Choppy or Distorted Audio

Echo During Calls

One-Way Audio

Dropped Calls

Extension Registration Issues

Built-In Softphone Login Error: 403 - IP mismatch

Updated 6 days ago