Reports

This section overviews the extensive reporting features available through the CommPeak Dialer. It includes essential topics ranging from basic usage reports to advanced analytical tools.

The detailed report data provided allows for identifying trends, diagnosis of issues, and a deeper understanding of user interactions at a granular level.

Check the pages below to learn how to take advantage of the reporting tools available:

• Predictive Realtime Stats
• Agents Performance Report
• Personal Dialer Performance
• Scheduled Calls by Agents
• Shift Performance Stats
• Call Analytics
• Call Records List Report
• Agents Clocked-In Stats
• External Reports
• Messaging Logs
• Network Stats.