Softphone FAQs | CommPeak

Below are the most common questions about using CommPeak Softphone.

What Do I Need to Make Calls With CommPeak Softphone?

To make calls with CommPeak Softphone you must sign up with CommPeak, create a SIP account, install the software, and sign in with your credentials.

Can I Transfer Calls in CommPeak Softphone?

You can transfer calls to another agent using CommPeak Softphone.

What DTMF Modes Does CommPeak Softphone Have?

You can choose between RFC2833, SIP INFO, and Inband for optimal call functionality.

How Can I Check My Sound?

You can test sound quality on CommPeak Softphone by making a test call or running an echo test.

Read more about checking sound settings

How Can I Improve the Audio Quality of Calls?

You can improve call quality with CommPeak Softphone’s Noise Suppression feature, minimizing background noise for agents.

How Can I Check My Ping/Jitter in Softphone?

You can ensure optimal CommPeak Softphone performance by maintaining a ping under 150 ms. Use the CommPeak Speed Test to assess network latency and troubleshoot issues.

How Can I Add One More Call to the Active Call?

You can add extra calls to your ongoing conversation in CommPeak Softphone with easy-to-follow instructions and detailed guidance.

Why Should I Enable STUN or TURN in CommPeak Softphone?

Enabling STUN and TURN in your softphone improves call connectivity and voice quality by overcoming NAT/firewall challenges. This also supports seamless roaming and remote work.

How Long Does CommPeak Softphone Store My Call History?

By default, the Softphone stores your call records until you delete them but you can manage that period in Settings.

Read more about for how to manage for long Softphone stores your records