FAQs
CommPeak Softphone FAQs
In this section, you’ll find answers to the questions about using CommPeak Softphone our customers ask us the most.
What Do I Need to Make Calls with CommPeak Softphone?
To make calls with CommPeak Softphone you must sign up with CommPeak, create a SIP account, install the software, and sign in with your credentials.
Read more about requirements for making calls with CommPeak Softphone
Can I Transfer Calls in CommPeak Softphone?
You can easily transfer calls to another agent using CommPeak Softphone.
Read more about transferring calls in CommPeak Softphone
What DTMF Modes Does CommPeak Softphone Have?
You can choose between RFC2833, SIP INFO, and Inband for optimal call functionality.
Read more about DTMF modes in CommPeak Softphone
How Can I Check my Sound?
You can test sound quality on CommPeak Softphone by making a test call or running an echo test.
Read more about checking sound settings
How Can I Improve the Audio Quality of Calls?
You can improve call quality with CommPeak Softphone’s Noise Suppression feature, minimizing background noise for agents.
Read more about improving audio quality of calls
How Can I Check my Ping/Jitter in Softphone?
You can ensure optimal CommPeak Softphone performance by maintaining a ping under 150 ms. Use the CommPeak Speed Test to assess network latency and troubleshoot issues.
Read more about checking Ping/Jitter in Softphone
How Can I Add One More Call to the Active Call?
You can add extra calls to your ongoing conversation in CommPeak Softphone with easy-to-follow instructions and detailed guidance.
Read more about adding another call to an active call
Why Enable STUN/TURN in CommPeak Softphone?
Enabling STUN and TURN in your softphone enhances call connectivity, improves voice quality, reduces audio issues, and supports seamless roaming and remote work by overcoming NAT /firewall challenges.
Read more about enabling STUN/TURN in CommPeak Softphone
Updated 18 days ago