When Authenticator app is enabled on your account, your phone generates the six-digit code instead of CommPeak emailing it. Because the code comes from the app, it works even when you cannot reach your inbox.

Entering the code

Open the authenticator app on your phone and enter the current six-digit code in the six boxes on the Login verification screen.

Screenshot of the Login verification screen prompting for the code from the authenticator app, with the Use a backup code instead and Send me a code by email links — **Login verification** screen for the authenticator app code

To sign in with a backup code, click Use a backup code instead. Each backup code works once. See Your Profile to generate a new set.
To switch methods for this login, click Send me a code by email and see Verifying with an Email Code.

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WARNING
If you lose access to your authenticator app and have no backup codes left, you cannot complete verification on your own. Contact CommPeak support to recover access.

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NOTE
To set up an authenticator app, or to check which verification methods are enabled on your account, see Your Profile. If the app's codes are rejected, see Two-Factor Authentication (2FA) Problems in CommPeak Portal.