Additional Services
Explore optional CommPeak Dialer features, including voice AI bots, messaging, call transfers, voicemail detection, transcription, and WhatsApp calls.
Explore features you can add to CommPeak Dialer beyond its default configuration.
To request a feature, submit a ticket to CommPeak support. Select an article below for setup details.
Learn how artificial intelligence (AI) voice bots work alongside your agents in predictive dialing and how to set them up.
Set up messaging templates, view reports, and handle balance alerts in CommPeak Dialer.
Find out which call transfer options CommPeak Dialer offers and how to request these features from the support team.
Learn about the free AMD feature that automatically identifies voicemails, reduces agent idle time, and minimizes the impact on drop rates.
Configure CommPeak's Speech-to-Text service, search transcripts of agents' calls, and request settings changes through a support ticket.
Set up custom messages for dropped calls and voicemails, interactive voice response (IVR) flows, and agent queues for inbound calls in CommPeak Dialer.
Learn about the WhatsApp Business Calling feature that lets you handle inbound and outbound WhatsApp calls directly from CommPeak Dialer using Meta’s official WhatsApp Business Cloud API.
Updated 5 days ago