CommPeak Dialer Add-Ons | Enable SMS, Voicemail Detection & More

This section describes extra features that you can use in the CommPeak Dialer in addition to the default configuration.

If you'd like to enable any such services, please submit a ticket to the CommPeak support team. You can find more information in the following articles:

SMS

Enable and manage SMS messaging feature in the Dialer, including setting up templates, viewing reports, and handling balance alerts.

Call Transfers and Conferences

Find out which call transfer options CommPeak Dialer offers and how to request these features from the support team.

Answering Machine Detection (AMD)

Learn about the free AMD feature that automatically identifies voicemails, reduces agent idle time, and minimizes the impact on drop rates.

Speech-to-Text

Learn how to add and configure CommPeak's Speech-to-Text service to transcribe agent's voice calls, access and search transcriptions, and manage settings through a support ticket.

Interactive Features

Enhance Dialer performance by enabling interactive features such as customized messages for dropped calls and voicemails, IVR setups, and agent queues for inbound calls.