FAQs

DID (or DDI) stands for Direct Inward Dialing, a customizable toll-free origination service for businesses, call centers, and any other company that needs to be accessible to its audiences.

We offer a complete voice termination service for most major destinations worldwide.

There are several steps you must follow to purchase virtual phone numbers (DIDs) from CommPeak, including test call verification and identity confirmation.

CommPeak passes the customer’s caller ID, to its carriers at all times.

You can configure forwarding SMS messages sent to DIDs to your CommPeak SMS account by following the instructions on configuring your DIDs using TextPeak.

Unfortunately, you can't set such a prefix because it is only available for PBX but you can try to set up numbers per SIP account and switch it whenever you want to switch the caller ID.

There is no need to add the tech prefixes when dialing out.

To get an SMS number that supports OTP SMS management, you must purchase a virtual phone number (DID) in your CommPeak Portal and verify your identity in your account.

The number replacement process may vary for CommPeak Dialer, PBX, and SIP accounts.

Please reach out to CommPeak support to have the DID team review any restrictions.

No, this is not possible.