DID (or DDI) stands for Direct Inward Dialing, a customizable toll-free origination service for businesses, call centers, and any other company that needs to be accessible to its audiences.

Read more about what DID is

We offer a complete voice termination service for most major destinations worldwide.

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There are several steps you must follow to purchase virtual phone numbers (DIDs) from CommPeak, including test call verification and identity confirmation.

Read more about creating a virtual phone number (DID)

CommPeak passes the customer’s caller ID, to its carriers at all times.

Read more about Caller ID methods

You can configure forwarding SMS messages sent to DIDs to your CommPeak SMS account by following the instructions on configuring your DIDs using TextPeak.

Read more about adding DIDs for TextPeak agents

Unfortunately, you can't set such a prefix because it is only available for PBX but you can try to set up numbers per SIP account and switch it whenever you want to switch the caller ID.

Read more about dialing prefixes for agents

There is no need to add the tech prefixes when dialing out.

Read more about dialing prefixes for agents

To get an SMS number that supports OTP SMS management, you must purchase a virtual phone number (DID) in your CommPeak Portal and verify your identity in your account.

Read more about purchasing virtual numbers for OTP

The number replacement process may vary for CommPeak Dialer, PBX, and SIP accounts.

Read more about replacing old numbers for specific routes

Please reach out to CommPeak support to have the DID team review any restrictions.

Read more about countries limiting incoming Caller IDs

No, this is not possible.

Read more about configuring rates for specific DIDs

Check CommPeak verification requirements, including who can apply, which documents you may need, and how to submit verification through the CommPeak Portal.

Read more about CommPeak's verification requirements

Learn which documents you need for CommPeak, how to upload them in the CommPeak Portal, and how to match your profile details to avoid approval delays.

Read more about how to submit documents for identity verification

Learn how CommPeak identity verification works, why review times vary, what Pending Review means, and how you’ll be notified when verification is complete.

Read more about how identity verification works