Add SIP Accounts in CommPeak Portal

If multiple agents use VoIP services within your CommPeak account, you can add multiple SIP accounts.

Video tutorial

Adding new SIP accounts

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NOTE
The number of SIP accounts available for adding is displayed on the VoIP Services > SIP Accounts page.
By default, you are limited to 100 SIP accounts, but if you need more, you can create a respective request to our support team.

To add a new SIP account:

Open SIP Accounts

Expand VoIP Services in the left pane and select the SIP Accounts (Trunks) tab.

Add a SIP account

You will see the number of active/available SIP accounts. Click Add SIP Account in the box.

Screenshot of SIP accounts page in CommPeak Portal — **SIP Accounts** page in CommPeak Portal

Fill in the sections

On the page that opens, fill in each section as described below. When done, click Save changes.

Screenshot of adding a SIP account — Adding a SIP account

Section	Description
General Settings	Name - enter the name of the new SIP account to locate it quickly (shown on its own line). Channel Limit - enter the channel limit for this SIP account or 0 to use your account limit. The maximum limit you can distribute between all your SIP accounts is specified at the top of the setup page. Default tech prefix - leave the default value to ensure the best routes and call quality.
Caller ID rules	In the Caller ID rules panel, select the Caller ID rules this account uses. Each rule sets the number shown for calls to a destination; select at least one rule for All destinations, or calls that match no rule are rejected. The line at the top of the panel tells you when every destination has a caller ID. Find rules with the search box and the All / Selected switch, add a rule with Create rule (it opens in a side panel and is selected automatically), or edit a rule with its pencil icon. To learn more, see Setting the caller ID and Caller ID Rules.
Features	Select the checkboxes: to bypass NAT issues with no audio for established calls to enable playing a message when you try to call but are out of balance to auto-correct USA numbers to the international E .164 format.
Authentication	Use the Password authentication / IP authentication switch to choose a method. Refer to the SIP Account Authentication‍ article. For password-based accounts, create a password that is at least eight characters in length (use the eye icon to reveal what you typed).

Confirm with your password

Confirm the operation by entering your password and click Save Settings:

Screenshot of the Password Confirmation window — Password Confirmation window

Your new account has been created and will become active in a while.

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NOTE
If you need more SIP accounts than are available or want to use other services provided by CommPeak, please open a ticket to our support team.