My Statistics

Learn how to check the agent inbox statistics.

In the My Statistics tab, agents can monitor statistics related to their assigned conversations data.

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Important
Agents can access the TextPeak Inbox statistics provided they have the corresponding Inbox role permission (Display the agent statistics page.) enabled for their account.

Screenshot of the My Statistics tab — My Statistics tab

To load Inbox statistics:

Log in to TextPeak in your browser.
Select Inbox in the main TextPeak menu.
Click My Statistics.

To apply filtering by:

Dates: at the top of the page, click to select the start and/or end date.

Screenshot of adjusting start/end dates for filtering statistical data — Adjusting start/end dates for filtering statistical data

Teams and/or dates: at the top right, click the Filters button, select the needed teams (if any) from the drop-down list (or click Select All to apply the filter to all the teams your user belongs to), if needed, adjust the filter dates, and then click Apply Filters.

Screenshot of applying teams and/or dates filters — Filtering by teams and/or dates

Updated about 1 month ago