When you are out of the credit limit provided at signup, you need to top up your account to continue using CommPeak's services.

Video Tutorial

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NOTE

To find out the prices for outgoing calls and SMS messages, please refer to the Call and SMS Pricing article.

Topping Up Your Voice or SMS Balance

You have separate accounts for voice and SMS services, and you can top up any of them independently.

The methods you can use to pay for CommPeak's services are:

• Credit card

• PayPal

• Crypto

• Wire transfer.

Before topping up your account, make sure that you have done the following:

• Completed your address in the profile settings.

• Selected a currency for your account.

• Made at least one VoIP call.

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NOTE

You can skip the currency selection step if you only use VoIP Services.

To add credit to your voice or SMS balance:

1. In your account in CommPeak Portal, click on the plus sign at the top right of any page, next to your voice and SMS balance figures.

   

2. In the sidebar that pops up, select which account - Voice or SMS - you would like to top up.

   

3. If you have a promo code, click Add promo code and enter it.

4. Proceed with the selected payment type.

Paying with Credit Card

1. For the Credit Card payment type, select a payment method (One-Time Payment or Automatic Credit Refill), then select the amount to be credited.
2. Click the checkout button to proceed to the Add Credit page.

3. In the Add Credit page, provide your credit card details and click the button below to confirm the payment and be redirected to a 3D secure flow, following the instructions on the screen.

Automatic refill

If you opt for the automatic credit refill for the credit card, set the following:

• the deposit sum

• the threshold at which you wish to top up your account

• the maximum number of payments per day.​

  

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NOTE

• You can change or cancel the recurring payment later in your profile.
• See more on accepted payment methods‍ and currencies‍.

Paying with PayPal

1. For the PayPal payment type, select the amount to be credited.
2. Click the checkout button to proceed to the Checkout with PayPal page.

3. For more details on how to proceed with your payment, refer to the dedicated PayPal payments article.

Paying with Crypto

Before you can proceed with the Crypto payment type, you must first carefully read and agree to the Cryptocurrency Payment Terms & Conditions.

Paying with Wire Transfer

1. For the Wire Transfer payment type, first, carefully read the instructions.

2. Proceed with payment and make sure to include your CommPeak account number in the Transaction Description / Reference field of the wire transfer.
3. Advise us at [email protected] after the wire transfer is initiated. Be sure to include your first and last name / company name, total amount of the wire transfer and the date the wire was initiated at.

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NEED HELP?

For common billing and payments questions, check the Billing & Payments FAQs page.

For help troubleshooting common billing and payment issues, see Billing and Payment Issues in CommPeak Portal.

If your question or issue isn't covered in the above articles, contact our CommPeak support team.