When you are out of the credit limit provided at signup, you need to top up your account to continue using CommPeak's services.

Video Tutorial

Topping Up Your Balance

The methods you can use to pay for CommPeak's services are:

• Credit card

• PayPal

• Wire transfer.

Before topping up your account, make sure that you have done the following:

1. Completed your address in the profile settings.
2. Made at least one VoIP call.

To add credit to your balance:

1. In your account in CommPeak Portal, click on the plus sign at the top right of any page, next to your balance figure.

   

2. Selected the payment type and click Add promo code if you have one.

   

Paying with Credit Card

Credit card payments work as automatic refills only. You set up Automatic Credit Refill once, and CommPeak tops up your balance automatically whenever it falls below your threshold. One-time credit card payments are not available.

1. For the Credit Card payment type, the Automatic Credit Refill payment plan is selected.

2. Select the amount to top up your balance by and the balance threshold at which the refill triggers.
3. Click Proceed to enter your card details with our payment processor, Airwallex, and complete the 3D Secure verification on screen.

Completing the checkout creates a payment agreement (consent): a recurring payment that allows CommPeak to charge your card each time your balance falls below the threshold.

Managing an active refill

If the automatic credit refill is already active for the selected account, the Add Credit sidebar displays the AUTOCHARGE IS ON message with your current refill settings instead of the payment plan.

Click Manage autocharge to open the Recurring Payments page, where you can update or cancel the refill.

Paying with PayPal

1. For the PayPal payment type, select the amount to be credited.
2. Click the checkout button to proceed to the Checkout with PayPal page.

3. For more details on how to proceed with your payment, refer to the dedicated PayPal payments article.

Paying with Wire Transfer

1. Select the Wire Transfer payment type. The sidebar displays full wire instructions, including beneficiary details and bank accounts for each supported currency (USD, EUR SWIFT, EUR SEPA, and others). Use the account that matches your currency.

2. Proceed with payment in two steps:

   • Step 1: Make sure to include your CommPeak account number in the Transaction Description / Reference field of the wire transfer.

   

   • Step 2: Advise us at [email protected] after the wire transfer is initiated. Be sure to include your first and last name Company name, total amount of the wire transfer, and date the wire was initiated.