Issue

Third-party applications cannot connect or interact with CommPeak's API.

Possible Causes and Solutions

The issues you can experience when using CommPeak's API to connect 3rd party software can have the following reasons:

Reason 1. Incorrect API Credentials

Verify that the API keys and tokens are correctly entered and have not expired.

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NOTE

Please check the corresponding sections in Getting Portal API Keys and Documentation for more details.

Reason 2. API Endpoint Changes

Ensure that your application is pointing to the correct and current API endpoints.

Reason 3. Permission Issues

Confirm that your API user has the necessary permissions to perform the required actions, for example, the role permissions existing in your Text Peak account.