Test Call

1. In the Help and support section, click Make a test call to check your sound quality.

2. A test call will start, and you will be able to check how your voice sounds.

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NOTE

Before making your test call, make sure it is not blocked by your Proactive Account Monitoring settings.

Technical Details

In the Technical Details section, you can find information about your

PBX, IP, Extension, Port, Ping/Jitter, and the Softphone version.

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NOTE

The Tech Details page also displays a dedicated Internet Ping/Jitter metric that checks the connection health from your device to your nearest major content delivery server (like Cloudflare), giving you a true baseline of your local internet performance.

This new measure works alongside the existing PBX connection measure (which tracks ping/jitter to your connected SIP server/Dialer FS), allowing you or your support team to quickly distinguish between a local internet issue and a server-side connectivity issue.

Softphone Help

The Softphone Help redirects you to our comprehensive Softphone documentation page, ensuring you have immediate access to the latest guides and find answers to questions about your version of the CommPeak Softphone.