Issue

TheDialer called a customer who was not supposed to be called.

Solution

To troubleshoot the issue, please perform the steps below.

Step 1: Check Call Records List

Go to the Call Records List report and check from which group the customer was called.

For more information, refer to the Call Records List Report article.

Step 2: Check group filters

Go to User Groups and check filters to understand how the lead passed the filters.

Please take a look at the User Groups section for more information.

Step 3: Contact support

If you still have questions after performing steps 1 and 2, please open a support ticket and attach call data samples (including phone numbers and timestamps).